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Conduct of Vulnerability Assessment and Penetration Testing (VAPT) on New and Existing PRO Systems

1. Conduct of Vulnerability Assessment and Penetration Testing (VAPT) on New and Existing PRO Systems

The Vulnerability Assessment and Penetration Testing (VAPT) is a security service that focuses on identifying vulnerabilities in the network, server, and system infrastructure. A Vulnerability Assessment (VA) examines, discovers, and discloses known vulnerabilities first. It generates a report that details the vulnerability's categorization and priority. On the other hand, Penetration Testing (PT) seeks to exploit vulnerabilities to identify the level of entrance. PT assesses the level of defense.

The goal of the VAPT is to identify, prioritize and recommend remediation for vulnerabilities and threats that can be exploited to gain unauthorized access or cause harm. This process involves both automated and manual techniques, including vulnerability scanning, penetration testing, and source code reviews. Its purpose is to provide organizations with actionable recommendations to improve their security posture and reduce the risk of cyber-attacks.

Office or Division:	Information and Cybersecurity Division
Classification:	Highly Technical
Type of Transaction:	G2G – Government to Government
Who may avail:	PRO Assets and System Owners
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. VAPT Request Form 2. PT Waiver Form		VAPT Drive under Google Workspace wherein only VAPT Members have the access to the VAPT Drive.

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Send an email request for VAPT of systems.	1.1. Acknowledge the request and provide the VAPT Request Form and/or the PT Waiver Form.	None	15 minutes	Information Systems Analyst II Security Testing Unit
2. Accomplish the VAPT Request Form and PT Waiver Form.	2.1. Review the accomplished VAPT Request Form and/or PT Waiver Form and interview the System owner.	None	1 hours	Information Systems Analyst I/II Security Testing Unit
None	2.2. Prepare and develop the VAPT Master Plan.	None	1 day	Information Systems Analyst II Security Testing Unit
None	2.3. Conduct VA.	None	2 hours	Information Systems Analyst I Security Testing Unit
None	2.4. Create and analyze VA Report.	None	30 minutes	Information Systems Analyst II Security Testing Unit
None	2.5. Conduct PT.	None	1 day	Information Systems Analyst I/II Security Testing Unit
None	2.6. Create and Analyze PT Report.	None	1 hours	Information Systems Analyst I/II Security Testing Unit
None	2.7. Compile and create VAPT Initial Report.	None	1 hours	Information Systems Analyst II/I Security Testing Unit
None	2.8. Send to ISA III, ITO II, and ITO III the VAPT Report for approval.	None	30 minutes	Information Systems Analyst II Security Testing Unit
None	2.9. Approve the VAPT Report.	None	3 hours	Information Systems Analyst III/ Information Technology Officer II /III
3. Receive the Initial VAPT Report with recommenda-tion/s for remediation.	3.1. Email Initial VAPT Report with recommendation/s for remediation to System Owner.	None	15 minutes	Information Systems Analyst II Security Testing Unit
4. Perform remediation in the system/s and provide remediation reports.	4.1. Acknowledge receipt of remediations reports.	None	15 minutes	Information Systems Analyst II Security Testing Unit
None	4.2. Conduct another cycle of VAPT on the remediated system/s.	None	1 day and 2 hours	Information Systems Analyst II/I Security Testing Unit
None	4.3. Create, analyze, and compile VAPT reports.	None	2 hours and 30 minutes	Information Systems Analyst II/I Security Testing Unit
5. Receive the Initial VAPT Report with recommendation/s for remediation	5.1. Email the Initial VAPT Report with recommendation/s for remediation to System Owner.	None	15 minutes.	Information Systems Analyst II Security Testing Unit
None	5.2. Create the VAPT Final Report. Note: If the System Owner did not accept the risks, the Client will repeat Client Step 4.	None	4 hours	Information Systems Analyst II/I Security Testing Unit
TOTAL:		None	5 days and 2 hours and 30 minutes

Conduct of Vulnerability Assessment and Penetration Testing (VAPT) on New and Existing PRO Systems

Copy Issuance of Birth Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Birth Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Provision of copy of the birth document of an individual available in the PSA Civil Registry Database (converted documents).

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet. Reminder: § If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.			Booked through the CRS Appointment System https://appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal(Document Owner)
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2. Authorized Representative
Valid Identity Document (ID) of document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATUREand issued by an official authority (1 original and 1 photocopy) Reminder: § For authorization letter/Special Power of Attorney (SPA) received from abroad, the document owner should provide a scanned/or photocopy of the passport as valid ID.			Document owner (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Valid Identity Document (ID) of the authorized representative with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted; 2) Indicate the type of document, and must be able to provide the specific details required in the AF; 3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID; 4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated; 5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and 6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.			Document owner
3. Immediate Family Member of the Document Owner: Spouse (Husband/Wife), Direct Descendant (Son/Daughter), and Biological or Legal Parent (Father/Mother)
Valid Identity Document (ID) of therequesting immediate family member of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
4. Immediate Family Member of the Document Owner in cases where the document owner whose document is requested is already dead, in order of preference: Legal Spouse (Husband/Wife), Marital Children, Non-Marital Children, Biological or Legal Parent (Father/Mother)
Valid Identity Document (ID) of the requesting immediate family member of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Birth Certificate (1 original and 1 photocopy) of the Non-marital children if the requester is the latter			Philippine Statistics Authority
5. Special Cases Clients
5.1 Guardian of document owner who is a minor or below 18 years of age.
Court decision assigning the requester as legal guardian (1 original and/or photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1) Barangay Certification that the minor is in the custody of the requesting party/guardian (1 original) 2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides Educational institution recognized by the Department of Education.
Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.2 Mother of the non-marital unacknowledged child
Valid Identity Document (ID) of the requesting mother of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.3 Father of the non-marital acknowledged child
Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: § The name of the Father should appear in the Birth Certificate of the child.			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.4 Nearest of kin of a deceased person (Brothers/Sisters/Grandparent/Grandchildren/Uncles/Aunts)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the documentcomplete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6. Priority Clients
6.1 Senior Citizen requesting for his/her own document, spouse, parents and son/daughter
Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
6.2 Physically Challenged Client/PWD requesting for his/her own document, spouse, parents and son/daughter
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
6.3 Pregnant Woman requesting for her own document, spouse, parents and son/daughter
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority(1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6.4 Health and Emergency Frontline Service Provider requesting for the copy issuance of his/her own document, spouse, parents and son/daughter
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
6.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: § PhilID card/ePhilID holders are allowed to request only his/her own, and his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.			Philippine Statistics Authority
6. First Time Jobseeker (RA 11261) Reminder: § Request for a copy issuance of birth certificate cannot be delegated to a representative and can only be availed once
Duly signed Barangay Certification from his/her place of residence (1 original)			Punong barangay or his/her authorized officer.
Oath of Undertaking executed by the First Time Jobseeker (1 original and 1 photocopy)			Office of the Barangay where the First Time Jobseeker currently resides
Valid Identity Document (ID) of the First Time Jobseeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Educational Institutions (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form- Birth Certificate (White Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: § Clients with PhilID/ePhilID and requesting for copy of his/her own Birth Certificate, or his/her spouse, children, or parents, are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Birth Certificate (White Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. Reminder: For Authorized Representative (AR) § Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATUREand issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID. § CRS Appointment Slip bearing the name of the AR. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get Queue Ticket Number (QTN)	4.1 Ensure that QTN is ready for distribution		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
5. Get an Application Form- Birth Certificate (White Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	5.1 Ensure that the necessary AF-Birth Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshall, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
6. Proceed to the screening area. 6.1 Present the AF and the required documents to the screener for completeness check. § First Time Jobseeker, proceed to the Public Assistance and Complaints Desk (PACD)	6.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 6.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 6.3 Return the validated PhilID card/ePhilID to the client. 6.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 6.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees. For first time Jobseeker: 6.6 Stamp the submitted requirements as officially “Received by” PSA. Endorse the First Time Jobseeker to the Office of the Outlet Supervisor 6.7 Accept the requirements and indicate therein the date of receipt and collect them. Attach requirements to the AF and label it as “Pro-Bono.” 6.8 Record the request in the logbook for control and reporting purposes.		None	10 minutes	Screener, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Care Officer, Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
7. Proceed to the payment window. 7.1 Submit the AF and the required documents to the Payment Window. 7.2 Pay the corresponding fee for the request, either in cash or through online cashless payment. § Priority Clients to proceed to the Priority Lane. § Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: § Check the details in the issued Official Receipt (OR). § Make sure to count the change before leaving the counter.	7.1 Check the AF and the requirements. 7.2 Encode the details of the requests. 7.3 Accept the corresponding payment and generate an Official Receipt (OR). 7.4 Indicate therein the date and estimated time of release. 7.5 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF. 7.6 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document. For first time Jobseeker: § Remind him/her that he/she can avail of the free copy issuance of his/her birth from the PSA only once. § Issue a claim stub to First Time Jobseeker and indicate therein the date and estimated time of release. 7.7 Inform him/her to wait for his/her name to be called at the Releasing Area. For Priority Clients: 7.8 Write a “Priority Lane or PL” in the AF of the Priority Client and instruct to remain for the release of the requested document on Priority Lane Releasing Window. 7.9 Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax -Php 30.00 Pursuant to RA 11261, the issuance of one (1) copy of the birth certificate for a first time Jobseeker is to be issued for FREE	10 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Coordinator, Office of the Outlet Supervisor, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the Releasing Area and wait while the request is being processed.	8.1 Verify from the CRS database the request on the basis of details that has been written by the requester in the AF-Birth Certificate. Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 8.1.1 In case that the requested copy of the Birth Certificate is available in the CRS Database, print the PSA Copy of the Birth Certificate. 8.1.2 In case that the requested copy of the Birth Certificate is not available in the CRS Database after thorough verification, print a Negative Certification of Birth. 8.2 Print the result of the verification of the request in CRS Security Paper (SECPA). 8.2.1 In case the image of the birth document from the CRS database is blurred, attach a note to the AF-Birth Certificate with a message “Blurred Image” to inform the Document Controller and Matcher/Sorter. 8.3 Control the printed document in SECPA in using the QMS Releasing Manager application. 8.4 Match and sort the printed document with the corresponding AF-Birth Certificate. 8.5 Forward the document ready for release to the Releasing Area.		None	2 hours Reminder: § Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, PSA Civil Registry System Outlet Barcode Controller, PSA Civil Registry System Outlet Sorter/ Matcher, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Wait for the name of the document owner/client to be called.	9.1 Announce in batch the names of the document owner/client and the type of request that are ready for release.		None	20 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
10. Proceed to the Releasing Window where the document owner/client’s name was called. 10.1 Present the ORIGINAL OR and other requirements. § First Time Jobseeker present claim stub	10.1 Check the OR as to the scheduled date and time of release 10.2 Require the client to present/submit the requirements and check for correctness and completeness before releasing the request. For first time Jobseeker: 10.3 Reflect result of verification on the logbook/excel file. 10.4 Ensure that the ID and claim stub is presented/ submitted by the first time Jobseeker. For PhilID card /ePhilID holders: 10.5 Check the validity of the PhilID Card presented through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 10.6 Return the validated PhilID card/ePhilID to the client. 10.7 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Check the document. 11.1 Sign the “Received by” portion at the back of the AF and indicate the date of receipt. § First Time Jobseeker sign in the control logbook	11.1 Issue the result of the verification: 11.1.1 If the document is available in the CRS Database, issue the PSA Copy of the Birth Certificate. 11.1.2 If the document is not available in the CRS Database, issue a Negative Certification of Birth. 11.1.2.1 Advise the client to request an endorsement of his/her Birth Certificate from the Local Civil Registry Office (LCRO) where the Birth was registered to PSA. 11.1.3 In case the image of the birth document from the CRS Database is blurred, explain to the client the quality of the printed document. Reminder: § The client must be given an option for a clearer copy of the birth document through re-scanning of the image. 11.1.3.1 If the client agreed to have the requested birth document subjected to re-scanning, inform the client on the rescheduled date of release. 11.2 Require the client to sign the “Received by” portion at the back of the AF. 11.3 Ensure to write in PRINT the name of the client, the type of ID presented, ID number, releasing window number and date and time of release. 11.4 Stamp the OR as “RELEASED” and indicate the date of release. 11.5 Affix the initials of the Releaser in the OR. 11.6 Release the requested document to the client. 11.7 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF. For first time Jobseeker: 11.8 Require the First Time Jobseeker to sign in the control logbook.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: THREE (3) HOURS EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verfication, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Outlet’s RSO log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No
- Transaction Number
- Complete details of the request
- Description of the problem

2) RSO to wait for the notification from the HDO if the image is okay and ready for printing.
3) In case the situation cannot be resolved within the day, RSO to inform the TL and OS.
4) TL to inform the client on the situation and on the re-scheduled date of release.

REMINDER:

Copy issuance of birth documents that fall under special cases/situations require several actions/steps that need to be undertaken outside of the Civil Registry System Outlet to be able to deliver the requested document to the client. In this connection the Service Classification is changed from SIMPLE to COMPLEX.

SITUATION

ACTION

LOCATION

REMARKS

1. Copy of birth record from the CRS Database have extra or excess page(s) as follows:

• Foot print of the

child

• Photo of the

document owner

• Marriage Contract

of parents

• A record stamp

with LCRs

signature

• Otherattachments with foreignlanguages

1. The copy of the birth record that have extra or excess page(s) are not to be printed and issued to the clients.

1.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

1.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

1.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

1.2.1 TL to inform the client on the situation and on the rescheduled date of release.

1.3 RSO to tag the request for re-scanning in the RV Tracking System.

1.4 Document is for pull-out from the Archive for re-scanning and other related processes.

1.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

1.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.,

Production and Maintenance Unit (PMU),

Civil Register Management Division

2. RSO after logging the details based on the application form, found another image of the birth record from the CRS Database even with the correct index details (mismatched Image)

2. The mismatched image should not be printed.

2.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

2.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

2.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

2.2.1 TL to inform the client on the situation and on the rescheduled date of release.

2.3 RSO to tag the request for re-scanning in the RV Tracking System.

2.4 Document is for pull-out from the Archive for re-scanning and other related processes.

2.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

2.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

3. Image of the birth record from the CRS Database is inverted or defective.

3. The inverted/defective image should not be printed.

3.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

3.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

3.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

3.2.1 TL to inform the client on the situation and on the rescheduled date of release.

3.3 RSO to tag the request for re-scanning in the RV Tracking System.

3.4 Document is for pull-out from the Archive for re-scanning and other related processes.

3.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

3.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

4. Image of the birth record from the CRS Database is corrupted or decrypted (error in viewing the image).

4. The corrupted/decrypted image should not be printed.

4.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

4.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

4.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

4.2.1 TL to inform the client on the situation and on the rescheduled date of release.

4.3 RSO to tag the request for re-scanning in the RV Tracking System.

4.4 Document is for pull-out from the Archive for re-scanning and other related processes.

4.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

4.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

5. Image of the birth document from the CRS Database is blurred (or with unreadable entries )

5. Blurred copies of document/s from the CRS database, if possible, should not be issued to clients and must undergo re-scanning.

5.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

5.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

5.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

5.2.1 TL to inform the client on the situation and on the rescheduled date of release.

5.3 RSO to tag the request for re-scanning in the RV Tracking System.

5.4 Document is for pull-out from the Archive for re-scanning and other related processes.

5.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

5.6 RSO to print the re-scanned image in CRS Security Paper (SECPA)

REMINDER:

§ The client must be given an option to request for a clearer copy of the document from the concerned LCRO.

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

6. Double or multiple birth records are available in the CRS Database.

6. Double or multiple registration of a vital event is not allowed.

6.1 RSO shall assess the records and issue the timely registered document.

6.2 RSO shall accomplish the multiple registration form.

6.3 Log the document details to the CRS Help Desk System for Bren Linking.

6.4 HDO forwards to concerned Back-End Unit for appropriate action.

6.5 RSO to print the timely registered birth record in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Production and Maintenance Unit, Civil Register Management Division (CRMD)

7. Birth image has incorrect index in the CRS Database

7. All birth images with incorrect indices must be updated and submitted for correction.

7.1 RSO to report and to submit the necessary index correction through the use of Vital Event (F6) function of the CICA System.

7.2 In the event that the index correction has not yet been approved, RSO to log the request to the CRS Help Desk System for follow up.

REMINDER:

§ It is only after the request for index correction has been approved that the RSO can command the printing of the result of verification.

Production and Maintenance Unit, Civil Register Management Division (CRMD)

Help Desk Officer

Unisys Managed Services Corp.

8. Verification from the CRS Database resulted to Negative Certification but with previously issued birth record.

8. In the event that the RSO, even after thorough investigation from the CRS Database, resulted to the issuance of a Negative Certification but the client claims and has proof that he/she was previously issued a copy, it could be that the document was not scanned and enrolled in the CRS Database.

8.1 Care Officer to require the original document in SECPA and the OR of previously issued document from the client.

8.2 Care Officer to inform the client that his/her request will undergo manual verification.

8.3 Care Officer to re-schedule the date of release.

8.4 RSO to log the problem in the RV Tracking System with the detailed description of the problem and the date when the client was able to get the copy of the document and request for manual verification and re-scanning of the birth document if available.

8.5 Outlet to wait for the result of the forwarded request for manual verification from Production and Maintenance Unit (PMU).

8.6 RSO to print the result of the manual verification in CRS Security Paper (SECPA)

Care Officer,

Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet

Production and Maintenance Unit PMU), Civil Register ManagementDivision (CRMD)

TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Birth Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Projec

Copy Issuance of Birth Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Copy Issuance of Birth Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Provision of copy of the birth document of an individual available in the PSA Civil Registry Database (converted documents).

Under the new system – the Civil Registry System Information Technology Project Phase II (CRS-ITP2), all CRS outlets centralize all backroom tasks such as database searching/query (RSO) for faster processing of CRD requests. The infrastructure setup of CRS-ITP2 is “Hub-and-Spoke Model”, wherein the Back Offices functions as the “Hub”, while the Outlets, which use the services of the Hub, are the “Spoke”.

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet. Reminder: § If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.			Booked through the CRS Appointment System https:/p/appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplishedin PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal (Document Owner)
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2. Authorized Representative
Valid Identity Document (ID) of document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATUREand issued by an official authority (1 original and 1 photocopy) Reminder: § For authorization letter/Special Power of Attorney (SPA) received from abroad, the document owner should provide a scanned/or photocopy of the passport as valid ID.			Document owner (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Valid Identity Document (ID) of the authorized representative with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted; 2) Indicate the type of document, and must be able to provide the specific details required in the AF; 3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID; 4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated; 5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and 6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.			Document owner
3. Immediate Family Member of the Document Owner: Spouse (Husband/Wife), Direct Descendant (Son/Daughter), and Biological or Legal Parent (Father/Mother)
Valid Identity Document (ID) of the requesting immediate family member of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
4. Immediate Family Member of the Document Owner in cases where the document owner whose document is requested is already dead, in order of preference: Legal Spouse (Husband/Wife), Marital Children, Non-Marital Children, Biological or Legal Parent (Father/Mother)
Valid Identity Document (ID) of the requesting immediate family member of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Birth Certificate (1 original and 1 photocopy) of the Non-marital children if the requester is the latter			Philippine Statistics Authority
5. Special Cases Clients
5.1 Guardian of document owner who is a minor or below 18 years of age.
Court decision assigning the requester as legal guardian (1 original and/or photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1) Barangay Certification that the minor is in the custody of the requesting party/guardian (1 original) 2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides Educational institution recognized by the Department of Education.
Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.2 Mother of the non-marital unacknowledged child
Valid Identity Document (ID) of the requesting mother of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.3 Father of the non-marital acknowledged child
Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: § The name of the Father should appear in the Birth Certificate of the child.			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5.4 Nearest of kin of a deceased person (Brothers/Sisters/Grandparent/Grandchildren/Uncles/Aunts)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the documentcomplete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6. Priority Clients
6.1 Senior Citizen requesting for his/her own document, spouse, parents and son/daughter
Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
6.2 Physically Challenged Client/PWD requesting for his/her own document, spouse, parents and son/daughter
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
6.3 Pregnant Woman requesting for her own document, spouse, parents and son/daughter
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority(1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6.4 Health and Emergency Frontline Service Provider requesting for the copy issuance of his/her own document, spouse, parents and son/daughter
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
6.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: § PhilID card/ePhilID holders are allowed to request only his/her own, and his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.			Philippine Statistics Authority
6. First Time Jobseeker (RA 11261) Reminder: § Request for a copy issuance of birth certificate cannot be delegated to a representative and can only be availed once
Duly signed Barangay Certification from his/her place of residence (1 original)			Punong barangay or his/her authorized officer.
Oath of Undertaking executed by the First Time Jobseeker (1 original and 1 photocopy)			Office of the Barangay where the First Time Jobseekercurrently resides
Valid Identity Document (ID) of the First Time Jobseeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Educational Institutions (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form- Birth Certificate (White Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: § Clients with PhilID/ePhilID and requesting for copy of his/her own Birth Certificate, or his/her spouse, children, or parents, are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Birth Certificate (White Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. Reminder: For Authorized Representative (AR) § Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID. § CRS Appointment Slip bearing the name of the AR. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get an Application Form- Birth Certificate (White Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	4.1 Ensure that the necessary AF-Birth Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshal, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
5. Proceed to the screening area. 5.1 Present the AF and the required documents to the screener for completeness check. § First Time Jobseeker, proceed to the Public Assistance and Complaints Desk (PACD)	5.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 5.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window. 5.3 Return the validated PhilID card/ePhilID to the client. 5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 5.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Encoder prior to the payment of corresponding fees. For first time Jobseeker: 5.6 Stamp the submitted requirements as officially “Received by” PSA. Endorse the First Time Jobseeker to the PACD. 5.7 Accept the requirements and indicate therein the date of receipt and collect them. Attach requirements to the AF and label it as “Pro-Bono.” 5.8 Record the request in the logbook for control and reporting purposes.		None	10 minutes	Screener, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Care Officer, Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
6. Get Queue Ticket Number (QTN)	6.1 Ensure that QTN is functioning and ready for distribution.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
7. Proceed to the encoding area. 7.1 If opted to transact in the encoding window, wait for the QTN to be shown in the QMS Public Digital Display. 7.1.1 Determine the mode of payment of the request, if cash or cashless payment. 7.1.2 Present the QTN, AF and the required documents to the encoder. 7.2 If opted to use the Self-Servicing Kiosk (SSK), proceed to the SSK area. 7.2.1 Encode QTN and the complete details of the request and print the transaction slip.	7.1 Ensure that the QMS Public Digital Display is functional. 7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment. 7.3 Receive the QTN, AF and other requirements. 7.4 Encode into the system the QTN and the details of the requests. 7.5 Return the AF, the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees. 7.6 Ensure that the Self-Servicing Kiosk is functional and available to issue transaction slip.		None	8 minutes	Encoder PSA Civil Registry System Outlet Information Marshal PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the payment area. 8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window. 8.2 Submit the QTN, AF/transaction slip and the required documents to the Payment Window. 8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment. § Priority Clients to proceed to the Priority Lane. § Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: § Check the details in the issued Official Receipt (OR). § Make sure to count the change before leaving the counter.	8.1 Ensure that the QMS Public Digital Display is functional. 8.2 Receive and check the QTN, AF/transaction and the requirements. 8.3 Retrieve the transaction in the system using the search query. 8.4 Accept the corresponding payment and generate an Official Receipt (OR). 8.5 Inform the client to wait the QTN to be shown in the QMS Public Digital Display in the Releasing Area. 8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF/transaction slip. 8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document. For first time Jobseeker: § Remind him/her that he/she can avail of the free copy issuance of his/her birth from the PSA only once. ▪ Issue a claim stub to First Time Jobseeker and Inform the client to wait the QTN to be shown in the QMS Public Digital Display in the Releasing Area For Priority Clients: 8.8 Instruct the Priority Client to wait for the release of the document.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax -Php 30.00 Pursuant to RA 11261, the issuance of one (1) copy of the birth certificate for a first time Jobseeker is to be issued for FREE	2 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Proceed to the Releasing Area and wait while the request is being processed.	9.1 Get the transaction in the system. 9.2 Verify from the CRS database the request on the basis of details that has been encoded. Conduct verification from the System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 9.2.1 In case that the requested copy of the Birth Certificate is available in the CRS Database, submit the document for release. 9.2.2 In case that the requested copy of the Birth Certificate is not available in the CRS Database after thorough verification, generate a Negative Certification of Birth with Negative Result Advisory. 9.2.3 In case that the requested copy of the Birth Certificate is not available in the CRS Database but positive in the Vital Event Information (VEI) Database, it will be tagged for Manual Verification processing. 9.2.3.1 For Manual Verification result, client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.		None	15 minutes Reminder: § Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, Primary Back Office / Secondary Back Office Team Leader, Primary Back Office / Secondary Back Office Supervisor, Primary Back Office / Secondary Back Office or Chief, CRSD
10. Wait for the QTN to be shown in the QMS Public Digital Display to the available releasing window.	9.1 Ensure that the QMS Public Digital Display is functional.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Proceed to the Releasing Window. 11.1 Present the ORIGINAL OR and other requirements. For PhilID card /ePhilID holders: 11.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner. § First Time Jobseeker present claim stub	11.1 Require the client to present/ submit the requirements and check for correctness and completeness. For PhilID card /ePhilID holders: 11.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 11.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF. 11.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner. 11.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth. 11.3 Return the validated PhilID card/ePhilID to the client. 11.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 11.5 Retrieve the transaction in the system using the search query. 11.6 Check the status of the Copy Issuance Birth request. 11.7 If the processed request yielded positive result, print the PSA copy of the Birth Certificate. 11.7.1 Print the Birth Certificate in the Security Paper (Secpa). 11.7.2 Control the printed document in SECPA using the system. 11.8 If the processed request yielded negative result, print the Negative Certification of Birth in SECPA, and Negative Result Advisory. 11.8.1 Control the printed document in SECPA using the system. 11.9 If processed request yielded manual verification result, print Manual Verification Advisory. For first time Jobseeker: 10.3 Reflect result of verification on the logbook/excel file. 10.4 Ensure that the ID and claim stub is presented/ submitted by the first time Jobseeker.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
12. Check the document. 12.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt. § First Time Jobseeker sign in the control logbook	12.1 Release the documents to the client. 12.1.1 For negative result of request, advise the client to request an endorsement of his/her Birth Certificate from the Local Civil Registry Office (LCRO) where the Birth was registered to PSA. 12.2.1 For Manual Verification result, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.2.2 In case the image of the birth document from the CRS Database is blurred, explain to the client the quality of the printed document. Reminder: § The client must be given an option for a clearer copy of the birth document through re-scanning of the image. 12.2.3 If the client agreed to have the requested birth document subjected to re-scanning, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.3 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number. 12.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release. 12.5 Affix the initials of the Releaser in the OR. 12.6 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF/transaction slips. For first time Jobseeker: 12.7 Require the First Time Jobseekerto sign in the control logbook.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: ONE (1) HOUR EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verification, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Primary Back Office (PBO)/Secondary Back Office (SBO) RSO log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No

- Transaction Number

- Complete details of the request

- Description of the problem

- BREN/ MREN/ DREN

2) PBO/SBO RSO to wait for the notification from the HDO for the advice of the reported case if okay and ready for process.

3) Or PBO/SBO RSO to cancel the transaction while waiting for the advice from the HDO.

4) Or PBO/SBO RSO will tag the transaction for MV (issue or suspend), if suspend it will automatically notify the Outlet.

5) In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO Team Leader (TL) and PBO/SBO Supervisor.

6) Outlet’s TL/ Supervisor (OS) to inform the client on the situation and on the
re-scheduled date of release.

REMINDER:

Copy issuance of birth documents that fall under special cases/situations require several actions/steps that need to be undertaken outside of the Civil Registry System Outlet to be able to deliver the requested documentto the client. In this connection the Service Classification is changed from SIMPLE to COMPLEX.

SITUATION	ACTION	LOCATION	REMARKS
1. Copy of birth record from the CRS Database have extra or excess page(s) as follows: • Foot print of the child • Photo of the document owner • Marriage Contract of parents • A record stamp with LCRs signature • Other attachments with foreign languages	1. The copy of the birth record that have extra or excess page(s) are not to be printed and issued to the clients. 1.1 First option: the PBO/SBO RSO to tag the transaction as Manual Verification (MV); to suspend the transaction, choose others in the drop down list and type the specific reason, click “SUSPEND” and click “OK”; or 1.2 Second option: the PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 1.3 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 1.4 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 1.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 1.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 1.8 Document is for pull-out from the Archive for re-scanning and other related processes. 1.9 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 1.10 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp., Civil Register Management Division (CRMD)
2. PBO/SBO RSO after logging the details based on the transaction details, found another image of the birth record from the CRS Database even with the correct index details (mismatched Image)	2. The mismatched image should not be printed. 2.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type “mismatched image”, click “SUSPEND” and click “OK”; or 2.2 Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 2.2 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 2.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 2.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and PBO/SBO Supervisor. 2.5 PBO/SBO TL to notify the Outlet’s TL and OS on the situation. 2.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 2.7 Document is for pull-out from the Archive for re-scanning and other related processes. 2.8 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 2.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
3. Image of the birth record from the CRS Database is defective/damaged.	3. The inverted/ defective image should not be printed. 3.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type the specific reason then click “SUSPEND” and then click “OK”; or 3.2. Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 3.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 3.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 3.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 3.6 Document is for pull-out from the Archive for re-scanning and other related processes. 3.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 3.8 PBO/SBO to issue the document in the system.	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
4. Image of the birth record from the CRS Database is corrupted or decrypted (error in viewing the image).	4. The corrupted/ decrypted image should not be printed. 4.1 PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 4.2 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process; or 4.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction 4.4 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 4.5 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 4.6 Document is for pull-out from the Archive for re-scanning and other related processes. 4.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 4.8 PBO/SBO to issue the document in the system. 4.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp. Civil Register Management Division (CRMD)
5. Image of the birth document from the CRS Database is blurred (or with unreadable entries)	5. Blurred copies of document/s from the CRS database will still be made available to the clients. 5.1 For client requesting clearer copy of the document, a request shall be made at the CRS Outlet. 5.2 The Releaser/ Care Officer will create a transaction for rework. 5.3 The RSO to tag the transaction as MV for processing of backend units. 5.4 Document is for pull-out from the Archive for re-scanning and other related processes. 5.5 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division
6. Verification from the CRS Database yielded a negative result but with Vital Event Information or not yet loaded in the CRS Database.	6. In the event that the RSO verification yielded a negative result but with Vital Event Information, the RSO tag the transaction to Manual Verification. 6.1 Document is for pull-out from the Archive for scanning and other related processes. 6.2 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division (CRMD)
7. Issued document has incomplete/ incorrect annotation	7. In the event that the document issued to the client has incomplete/ incorrect annotation, a request for Rework will be created. 7.1 Releaser/Care Officer will endorse to the backend unit for creation of transaction for rework and reschedule the date of release. 7.2 Backend units to reprocess the annotation request. 7.3 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document.	Civil Register Management Division (CRMD)
TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Birth Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Projec

Copy Issuance of Birth Record or Birth Certificate (Walk-in clients) at PSA Civil Registry System– Regional Outlet

Provision of copy of the birth document of an individual available in the PSA Civil Registry Database (converted documents).

Office or Division:	Regional Statistical Services Office (RSSO)
Classification:	Simple
Type of Transaction:	Government-to-Citizen (G2C)
Who may avail:	General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
By Type of Requester		PSA Civil Registry System– Regional Outlet
1. Principal (Document Owner)
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)		Government Agencies , Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
2. Authorized Representative
Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by the official authority (1 original and 1 photocopy) Reminder: For authorization letter/Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of the passport as valid ID.		Document owner (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Valid Identity Document (ID) of the authorized representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)		Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) written in a clean sheet of paper and dated; 2) indicate the type of document, the number of copies and the specific details of the document to be requested 3) indicate the complete name of the authorized representative; and 4) bear the fresh signature of the document owner that matches his/her ID.		Document owner
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
3. Immediate Family Member of the Document Owner: Spouse (Husband/Wife), Direct Descendant (Son/Daughter), and Biological or Legal Parent (Father/Mother)
Valid Identity Document (ID) of requesting immediate family member of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)		Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
4. Special Cases Clients
4.1 Guardian of document owner who is a minor or below 18 years of age.
Court decision assigning the requester as legal guardian (1 original and/or photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1) Barangay Certification that the minor is in the custody of the requesting party/guardian (1 original) 2) School ID/Report Card of the minor that indicates the name of the requester as Guardian (1 original and 1 photocopy)		Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides Educational institution recognized by the Department of Education.
Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)		Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
4.2 Nearest of kin of a deceased person (Brother/Sister/Grandparent)
Duly notarized Affidavit of Kinship (1 original)		Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)		Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
5. Priority Clients
5.1 Senior Citizen requesting for his/her own document, spouse, parents and son/daughter
Senior Citizen’s ID Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)		Office of the Senior Citizen Affairs (OSCA) and/or Local Government Units (LGUs)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
5.2 Physically Challenged Client/PWD requesting for his/her own document, spouse, parents and son/daughter
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)		National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health.
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal booth of Application Area PSA Civil Registry System– Regional Outlet
5.3 Pregnant Woman requesting for her own document, spouse, parents and son/daughter
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)		Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Information Marshal’s booth of Application Area PSA Civil Registry System– Regional Outlet
6. First Time Job Seeker (RA 11261) Reminder: Request for a copy issuance of birth certificate cannot be delegated to a representative and can only be availed once.
Duly signed Barangay Certification from his/her place of residence (1 original)		Punong barangay or his/her authorized officer
Oath of Undertaking executed by the First Time Job Seeker (1 original and 1 photocopy)		Office of the Barangay where the First Time Job Seeker currently resides
Valid Identity Document (ID) of the First Time Job Seeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)		Government Agencies, Educational Institutions (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Completely filled-up Application Form (AF) - Birth Certificate (White Form) accomplished in PRINTED LETTERS (1 copy)		Public Assistance and Complaint Desk inside the PSA Civil Registry System– Regional Outlet

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Get an Application Form - Birth Certificate (White Form) from the Information Marshal’s booth and fill-out the required information in PRINTED LETTERS.	1.1 Ensure that the necessary AF-Birth Certificate is made available at the Information Marshal’s booth.	None	5 minutes	Information Marshal, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor, PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
2. Submit the required documents to the Payment Window for completeness check. - Regular Clients Payment Windows - Priority Clients Payment Windows - First Time Job Seeker, proceed to Public Assistance and Complaint Desk (PACD) inside the outlet	2.1 Screen the AF and the requirements. 2.2 Encode the details of the request. 2.3 Return the ID and/or authorization letter/SPA to the requester as it will be presented and submitted to the Releasing Officer prior to the issuance of the requested document. For first time job seeker: 2.4 Stamp the submitted requirements as officially “Received by” PSA, indicate therein the date of receipt and collect them. 2.4.1 Attach requirements to the AF and label it as Pro-Bono. 2.4.2 Record the request in the logbook for control and reporting purposes.	None	10 minutes	Collecting Officer, PSA Civil Registry System– Regional Outlet PACD Officer, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor, PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
3. Pay the corresponding fee for the request. Reminder: Check the details in the issued Official Receipt (OR). Make sure to count the change before leaving the counter.	3.1 Accept the corresponding payment and generate an Official Receipt (OR). 3.2 Indicate therein the OR the date and estimated time of release. For first time job seeker: Remind him/her that he/she can avail of the free copy issuance of his/her birth from the PSA only once. Inform him/her to wait for his/her name to be called at the Releasing Area. 3.3 Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database.	Total Fee Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax -Php 30.00 Pursuant to RA 11261, the issuance of one (1) copy of the birth certificate for a first time job seeker is to be issued for FREE	10 minutes	Collecting Officer, PSA Civil Registry System– Regional Outlet PACD Officer, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor, PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
4. Proceed to the Releasing Area.	4.1 Verify from the CRS database the request on the basis of details that has been written by the requester in the AF. As per business rule, RSO must conduct at least four (4) unique queries from the CICA System. 4.1.1 In the event that after verification, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit, RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 4.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing. 4.1.3 In case the situation cannot be resolved within the day, RSO to inform the TL and OS. 4.1.4 TL to inform the client on the situation and on the rescheduled date of release. 4.2 Print the result of the verification of the request in CRS Security Paper (SECPA). 4.2.1 In case the image of the birth document from the CRS database is blurred, RSO to attach a note to the AF-Birth Certificate with a message “Blurred Image” to inform the Document Controller and Matcher/Sorter. 4.3 Control the printed document in the SECPA in using the QMS Releasing Manager application. 4.4 Match and sort the printed document with the corresponding AF-Birth Certificate. 4.5 Forward the document ready for release to the Releasing Area.	None	2 hours Reminder: Processing time maybe extended depending on the result of verification from the CICA System.	Request Service Officer, PSA Civil Registry System– Regional Outlet Help Desk Officer Unisys Managed Services Corp., Ground Floor, CVEA Bldg., PSA Complex East Avenue, Quezon City Production and Maintenance Unit (PMU), Civil Register Management Division (CRMD) – CRS Bldg., Quezon City Barcode Controller, PSA Civil Registry System– Regional Outlet Sorter/Matcher, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor, PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
5. Wait for the document owner’s name to be called.	5.1 Announce in batch the names of the document owners/authorized representatives and the type of requests that are ready for release.	None	20 minutes	Releasing Officer, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
6. Fall in line at the Releasing Window where the client’s name was called. Present the OR and other requirements.	6.1 Check the OR as to the scheduled date and time of release. 6.2 Require the claimant to present/submit the requirements and check for correctness and completeness before releasing the request. 6.2.1 In case the image of the birth document from the CRS Database is blurred, Care Officer to explain to the client the quality of the printed document. Reminder: The client must be given an option for a clearer copy of the birth document through re-scanning of the image. 6.2.2 If the client agreed to have the requested birth document subjected to re-scanning, Care Officer to inform the client on the re-scheduled date of release.	None	10 minutes	Releasing Officer, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
7. Check the document Sign the “Received by” portion at the back of the AF and indicate the date of receipt.	7.1 Require the claimant to sign the “Received by” portion and indicate the date of receipt at the back of the AF. 7.2 Ensure to write in PRINT the name of the claimant, the type of ID presented, ID number, releasing window number and date and time of release. 7.3 Stamp the OR as “RELEASED” and indicate the date of release. 7.4 Affix the initials of the Releasing Officer in the OR. 7.5 Release the requested document to the claimant.	None	5 minutes	Releasing Officer, PSA Civil Registry System– Regional Outlet Team Leader, PSA Civil Registry System– Regional Outlet Outlet Supervisor, PSA Civil Registry System– Regional Outlet or Outlet Manager/ Regional Director, RSSO
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE 4: COPY ISSUANCE OF BIRTH RECORD OR BIRTH CERTIFICATE (WALK-IN CLIENTS) AT PSA CIVIL REGISTRY SYSTEM, UNDER NORMAL CIRCUMSTANCES, IS THREE (3) HOURS EXCLUSIVE OF QUEUEING TIME.

Copy Issuance of Birth Record or Birth Certificate (Walk-in clients) at PSA Civil Registry System– Regional Outlet

Copy Issuance of Death Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Death Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Provision of copy of the death certificate of the deceased person available in the PSA Civil Registry System (CRS) Database (converted documents).

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet.			Booked through the CRS Appointment System https://appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) - Death Certificate (Yellow Form) accomplished in PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal, in order of preference: Spouse, Marital Children, Non-Marital Acknowledged Children, and Parents
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Birth Certificate (1 original and 1 photocopy) of the Non-marital children if the requester is the latter			Philippine Statistics Authority
2. Special Case Clients
2.1 Nearest of kin of a deceased person (other than the Spouse, Parent, Son/Daughter)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.2 Guardian of the deceased person, below 18 years old (minor)
Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1) Barangay Certification that the deceased was living with the requesting party as his/her guardian at the time of death (1 original) 2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides. Educational institution recognized by the Department of Education.
Valid Identity Document (ID) of the guardian requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.3 Mother of the non-marital unacknowledged child
Valid Identity Document (ID) of the requesting mother of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.4 Father of the non-marital acknowledged child
Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: § The name of the Father should appear in the Birth Certificate of the child.			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3. Priority Clients
3.1 Senior Citizen requesting for the death certificate of his/her spouse, parent and son/daughter
Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
3.2 Physically Challenged Client/PWD requesting for the death certificate of his/her spouse, parents and son/daughter
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
3.3 Pregnant Woman requesting for the death certificate of her own spouse, parents and son/daughter
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3.4 Health and Emergency Frontline Service Provider requesting for a copy of document of spouse, parents and son/daughter
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
3.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: § PhilID card/ePhilID holders are allowed to request his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.			Philippine Statistics Authority
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form-Death Certificate (Yellow Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: § Clients with PhilID/ePhilID and requesting for copy of Death Certificate of his/her immediate family members (spouse, children, and parents) are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Death Certificate (Yellow Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get Queue Ticket Number (QTN)	3.1 Ensure that QTN is ready for distribution		None	1 minute	Information Marshal/Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
5. Get an Application Form - Death Certificate (Yellow Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	5.1 Ensure that the necessary AF-Death Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshall, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
6. Proceed to the screening area. 6.1 Present the AF and the required documents to the screener for completeness check.	6.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 6.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 6.3 Return the validated PhilID card/ePhilID to the client. 6.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 6.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees.		None	10 minutes	Screener, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
7. Proceed to the payment window. 7.1 Submit the AF and the required documents to the Payment Window. 7.2 Pay the corresponding fee for the request, either in cash or through online cashless payment. § Priority Clients to proceed to the Priority Lane. § Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: § Check the details in the issued Official Receipt (OR). § Make sure to count the change before leaving the counter.	7.1 Check the AF and the requirements. 7.2 Encode the details of the requests. 7.3 Accept the corresponding payment and generate an Official Receipt (OR). 7.4 Indicate therein the date and estimated time of release. 7.5 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF. 7.6 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document. For Priority Clients: 7.7 Write a “Priority Lane or PL” in the AF of the Priority Client and instruct to remain for the release of the requested document on Priority Lane Releasing Windows 7.8 Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: - Php 125.00 Documentary Stamp Tax - Php 30.00	10 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the Releasing Area and wait while the request is being processed.	8.1 Verify from the CRS database the request on the basis of details that has been written by the requester in the AF-Death Certificate. Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 8.1.1 In case that the requested copy of the Death Certificate is available in the CRS Database, print the PSA Copy of the Death Certificate. 8.1.2 In case that the requested copy of the Death Certificate is not available in the CRS Database after thorough verification, issue a Negative Certification of Death. 8.2 Print the result of the verification of the request in CRS Security Paper (SECPA). 8.2.1 In case, the image of the death document from the CRS database is blurred, RSO to attach a note to the AF-Death Certificate with a message “Blurred Image” to inform the Document Controller and Matcher/Sorter 8.3 Control the printed document in SECPA using the QMS Releasing Manager application. 8.4 Match and sort the printed document with the corresponding AF. 8.5 Forward the document ready for release to the Releasing Area.		None	2 hours Reminder: § Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, PSA Civil Registry System Outlet Barcode Controller, PSA Civil Registry System Outlet Sorter/ Matcher, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Wait for the name of the deceased person/client to be called.	9.1 Announce in batch the name of the deceased person/client and the type of document being requested that are ready for release.		None	20 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
10. Proceed to the Releasing Window where the deceased person/client’s name was called. 10.1 Present the ORIGINAL OR and other requirements.	10.1 Check the OR as to the scheduled date and time of release. 10.2 Require the client to present/submit the requirements and check for correctness and completeness before releasing the request. For PhilID card /ePhilID holders: 10.3 Check the validity of the PhilID Card presented through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 10.4 Return the validated PhilID card/ePhilID to the client. 10.5 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Check the document. 11.1 Sign the “Received by” portion at the back of the AF and indicate the date of receipt.	11.1 Issue the result of the verification: 11.1.1 If the document is available in the CRS Database, issue the PSA Copy of the Death Certificate. 11.1.2 If the document is not available in the CRS Database, issue a Negative Certification of Death. 11.1.2.1 Advice the client to request an endorsement of his/her Death Certificate from the Local Civil Registry Office (LCRO) where the Death was registered to PSA. 11.1.3 In case, the image of the death document from the CRS Database is blurred, explain to the client the quality of the printed document. Reminder: § The client must be given an option to have a clearer copy of the death document through re-scanning of the image. 11.1.3.1 If the client agreed to have the requested death document be subjected to re-scanning, inform the client on the re-scheduled date of release. 11.2 Require the client to sign the “Received by” portion and indicate the date of receipt at the back of the AF. 11.3 Ensure to write in PRINT the name of the client, the type of ID presented, ID number, releasing window number and date and time of release. 11.4 Stamp the OR as “RELEASED” and indicate the date of release. 11.5 Affix the initials of the Releasing Officer in the OR. 11.6 Release the requested document to the client. 11.7 Attached all the requirements: QTN, CRS Appointment Slip (if printed), SPA/ Affidavit and photocopies of valid IDs to the AF.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: THREE (3) HOURS EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verification, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Outlet’s RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.
- Transaction Number
- Complete details of the request
- Description of the problem

REMINDER:

Copy issuance of death documents that fall under special cases/situations require several actions/steps that need to be undertaken outside of the Civil Registry System Outlet to be able to deliver the requested document to the client. In this connection the Service Classification is changed from SIMPLE to COMPLEX.

SITUATION

ACTION

LOCATION

REMARKS

1. Copy of death record from the CRS Database have extra or excess page(s).

1. The copy of the death record that have extra or excess page(s) are not to be printed and issued to the clients.

1.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

1.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

1.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

1.2.1 TL to inform the client on the situation and on the rescheduled date of release.

1.3 RSO to tag the request for re-scanning in the RV Tracking System.

1.4 Document is for pull-out from the Archive for re-scanning and other related processes.

1.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

1.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

2. RSO after logging the details based on the application form, found another image of the death record from the CRS Database even with the correct index details (mismatched Image)

2. The mismatched image should not be printed.

2.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction

Number

- Complete details of the request

- Description of the

problem

2.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

2.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

2.2.1 TL to inform the client on the situation and on the rescheduled date of release.

2.3 RSO to tag the request for re-scanning in the RV Tracking System.

2.4 Document is for pull-out from the Archive for re-scanning and other related processes.

2.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

2.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

3. Image of the death record from the CRS Database is inverted or defective.

3. The inverted/defective image should not be printed.

3.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

3.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

3.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

3.2.1 TL to inform the client on the situation and on the rescheduled date of release.

3.3 RSO to tag the request for re-scanning in the RV Tracking System.

3.4 Document is for pull-out from the Archive for re-scanning and other related processes.

3.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

3.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

4. Image of the death record from the CRS Database is corrupted or decrypted (error in viewing the image).

4. The corrupted/decrypted image should not be printed.

4.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction

Number

- Complete details of the request

- - Description of the

problem

4.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

4.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

4.2.1 TL to inform the client on the situation and on the rescheduled date of release.

4.3 RSO to tag the request for re-scanning in the RV Tracking System.

4.4 Document is for pull-out from the Archive for re-scanning and other related processes.

4.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

4.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

5. Image of the death document from the CRS Database is blurred (or with unreadable entries )

5. Blurred copies of document/s from the CRS database, if possible, should not be issued to clients and must undergo re-scanning.

5.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

5.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

5.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

5.2.1 TL to inform the client on the situation and on the rescheduled date of release.

5.3 RSO to tag the request for re-scanning in the RV Tracking System.

5.4 Document is for pull-out from the Archive for re-scanning and other related processes.

5.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

5.6 RSO to print the re-scanned image in CRS Security Paper (SECPA)

REMINDER:

§ The client must be given an option to request for a clearer copy of the document from the concerned LCRO.

Help Desk Officer

Unisys Managed Services Corp.

Production and Maintenance Unit (PMU),

Civil Register Management Division (CRMD)

6. Image of the death document has incorrect index in the CRS Database.

6. All death images with incorrect indices must be updated and submitted for correction.

6.1 RSO to report and to submit the necessary index correction through the use of Vital Event (F6) function of the CICA System.

6.2 In the event that the index correction has not yet been approved, RSO to log the request to the CRS Help Desk System for follow up.

REMINDER:

§ It is only after the request for index correction has been approved that the RSO can command the printing of the result of verification.

Production and Maintenance Unit (PMU), Civil Register Management Division (CRMD)

Help Desk Officer

Unisys Managed Services Corp.

7. Verification from the CRS Database resulted to Negative Certification but with previously issued death record.

7. In the event that the RSO, even after thorough verification from the CRS Database resulted to the issuance of a Negative Certification but the client claims and has proof that he/she was previously issued a copy, it could be that the document was not scanned and enrolled in the CRS Database.

7.1 Care Officer to require the original document in SECPA and the OR of previously issued document from the client.

7.2 Care Officer to inform the client that his/her request will undergo manual verification.

7.3 Care Officer to re-schedule the date of release.

7.4 RSO to log the problem in the RV Tracking System with the detailed description of the problem and the date when the client was able to get the copy of the document and request for manual verification and re-scanning of the death document if available.

7.5 Outlet to wait for the result of the forwarded request for manual verification from Production and Maintenance Unit (PMU).

7.6 RSO to print the result of the manual verification in CRS Security Paper (SECPA).

Care Officer,

Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet

Production and Maintenance Unit PMU), Civil Register Management Division (CRMD)

TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Death Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Projec

Copy Issuance of Death Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Copy Issuance of Death Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Provision of copy of the death certificate of the deceased person available in the PSA Civil Registry System (CRS) Database (converted documents).

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet.			Booked through the CRS Appointment System https://appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) - Death Certificate (Yellow Form) accomplished in PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal, in order of preference: Spouse, Marital Children, Non-Marital Acknowledged Children, and Parents
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Birth Certificate (1 original and 1 photocopy) of the Non-marital children if the requester is the latter			Philippine Statistics Authority
2. Special Case Clients
2.1 Nearest of kin of a deceased person (other than the Spouse, Parent, Son/Daughter)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.2 Guardian of the deceased person, below 18 years old (minor)
Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1) Barangay Certification that the deceased was living with the requesting party as his/her guardian at the time of death (1 original) 2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides. Educational institution recognized by the Department of Education.
Valid Identity Document (ID) of the guardian requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.3 Mother of the non-marital unacknowledged child
Valid Identity Document (ID) of the requesting mother of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2.4 Father of the non-marital acknowledged child
Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: § The name of the Father should appear in the Birth Certificate of the child.			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3. Priority Clients
3.1 Senior Citizen requesting for the death certificate of his/her spouse, parent and son/daughter
Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
3.2 Physically Challenged Client/PWD requesting for the death certificate of his/her spouse, parents and son/daughter
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
3.3 Pregnant Woman requesting for the death certificate of her own spouse, parents and son/daughter
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3.4 Health and Emergency Frontline Service Provider requesting for a copy of document of spouse, parents and son/daughter
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
3.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: § PhilID card/ePhilID holders are allowed to request his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.			Philippine Statistics Authority
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form-Death Certificate (Yellow Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: § Clients with PhilID/ePhilID and requesting for copy of Death Certificate of his/her immediate family members (spouse, children, and parents) are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Death Certificate (Yellow Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App. or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get an Application Form- Death Certificate (Yellow Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	4.1 Ensure that the necessary AF-Death Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshal, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
5. Proceed to the screening area. 5.1 Present the AF and the required documents to the screener for completeness check.	5.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 5.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window. 5.3 Return the validated PhilID card/ePhilID to the client. 5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 5.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Encoder prior to the payment of corresponding fees.		None	10 Minutes	Screener, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
6. Get Queue Ticket Number (QTN)	6.1 Ensure that QTN is functioning and ready for distribution.		None	1 minute	Information Marshal/Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
7. Proceed to the encoding area. 7.1 If opted to transact in the encoding window, wait for the QTN to be shown in the QMS Public Digital Display. 7.1.1 Determine the mode of payment of the request, if cash or cashless payment. 7.1.2 Present the QTN, AF and the required documents to the encoder. 7.2 If opted to use the Self-Servicing Kiosk (SSK), proceed to the SSK area. 7.2.1 Encode QTN and the complete details of the request and print the transaction slip.	7.1 Ensure that the QMS Public Digital Display is functional. 7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment. 7.3 Receive the QTN, AF and other requirements. 7.4 Encode into the system the QTN and the details of the requests. 7.5 Return the AF, the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees. 7.6 Ensure that the Self-Servicing Kiosk is functional and available to issue transaction slip.		None	8 Minutes	Encoder PSA Civil Registry System Outlet Information Marshal PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the payment area. 8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window. 8.2 Submit the QTN, AF/transaction slip and the required documents to the Payment Window. 8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment. § Priority Clients to proceed to the Priority Lane. § Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: § Check the details in the issued Official Receipt (OR). § Make sure to count the change before leaving the counter.	8.1 Ensure that the QMS Public Digital Display is functional. 8.2 Receive and check the QTN, AF/transaction slip and the requirements. 8.3 Retrieve the transaction in the system using the search query. 8.4 Accept the corresponding payment and generate an Official Receipt (OR). 8.5 Inform the client to wait the QTN to be shown in the QMS Public Digital Display in the Releasing Area. 8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF/transaction slip. 8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document. For Priority Clients: 8.8 Instruct the Priority Client to wait for the release of the document.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax -Php 30.00	2 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Proceed to the Releasing Area and wait while the request is being processed.	9.1 Get the transaction in the system. 9.2 Verify from the CRS database the request on the basis of details that has been encoded. Conduct verification from the System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 9.2.1 In case that the requested copy of the Death Certificate is available in the CRS Database, submit the document for release. 9.2.2 In case that the requested copy of the Death Certificate is not available in the CRS Database after thorough verification, generate a Negative Certification of Death with Negative Result Advisory. 9.2.3 In case that the requested copy of the Death Certificate is not available in the CRS Database but positive in the Vital Event Information (VEI) Database, it will be tagged for Manual Verification processing. 9.2.3.1 For Manual Verification result, client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.		None	15 minutes Reminder: § Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, Primary Back Office / Secondary Back Office Team Leader, Primary Back Office / Secondary Back Office Supervisor, Primary Back Office / Secondary Back Office or Chief, CRSD
10. Wait for the QTN to be shown in the QMS Public Digital Display to the available releasing window.	10.1 Ensure that the QMS Public Digital Display is functional.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Proceed to the Releasing Window. 11.1 Present the ORIGINAL OR and other requirements. For PhilID card /ePhilID holders: 11.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner.	11.1 Require the client to present/ submit the requirements and check for correctness and completeness. For PhilID card /ePhilID holders: 11.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 11.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF. 11.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner. 11.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth. 11.3 Return the validated PhilID card/ePhilID to the client. 11.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 11.5 Retrieve the transaction in the system using the search query. 11.6 Check the status of the Copy Issuance Death request. 11.7 If the processed request yielded positive result, print the PSA copy of the Death Certificate. 11.7.1 Print the Death Certificate in the Security Paper (Secpa). 11.7.2 Control the printed document in SECPA using the system. 11.8 If the processed request yielded negative result, print the Negative Certification of Death in SECPA, and Negative Result Advisory. 11.8.1 Control the printed document in SECPA using the system. 11.9 If processed request yielded manual verification result, print Manual Verification Advisory.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager/ Chief, CRSD
12. Check the document. 12.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt.	12.1 Release the documents to the client. 12.1.1 For negative result of request, advise the client to request an endorsement of Death Certificate from the Local Civil Registry Office (LCRO) where the Death was registered to PSA. 12.2.1 For Manual Verification result, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.2.2 In case the image of the death document from the CRS Database is blurred, explain to the client the quality of the printed document. Reminder: § The client must be given an option for a clearer copy of the death document through re-scanning of the image. 12.2.3 If the client agreed to have the requested Death document subjected to re-scanning, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.3 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number. 12.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release. 12.5 Affix the initials of the Releaser in the OR. 12.6 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF/transaction slip.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: ONE (1) HOUR EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verification, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Primary Back Office (PBO)/Secondary Back Office (SBO) RSO log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No

- Transaction Number

- Complete details of the request

- Description of the problem

- BREN/ MREN/ DREN

2) PBO/SBO RSO to wait for the notification from the HDO for the advice of the reported case if okay and ready for process.

3) Or PBO/SBO RSO to cancel the transaction while waiting for the advice from the HDO.

4) Or PBO/SBO RSO will tag the transaction for MV (issue or suspend), if suspend it will automatically notify the Outlet.

5) In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO Team Leader (TL) and PBO/SBO Supervisor.

6) Outlet’s TL/ Supervisor (OS) to inform the client on the situation and on the
re-scheduled date of release.

REMINDER:

SITUATION	ACTION	LOCATION	REMARKS
1. Copy of death record from the CRS Database have extra or excess page(s).	1. The copy of the death record that have extra or excess page(s) are not to be printed and issued to the clients. 1.1 First option: the PBO/SBO RSO to tag the transaction as Manual Verification (MV); to suspend the transaction, choose others in the drop down list and type the specific reason, click “SUSPEND” and click “OK”; or 1.2 Second option: the PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 1.3 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 1.4 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 1.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 1.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 1.8 Document is for pull-out from the Archive for re-scanning and other related processes. 1.9 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 1.10 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp., Civil Register Management Division (CRMD)
2. PBO/SBO RSO after logging the details based on the transaction details, found another image of the death record from the CRS Database even with the correct index details (mismatched Image)	2. The mismatched image should not be printed. 2.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type “mismatched image”, click “SUSPEND” and click “OK”; or 2.2 Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 2.2 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 2.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 2.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and PBO/SBO Supervisor. 2.5 PBO/SBO TL to notify the Outlet’s TL and OS on the situation. 2.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 2.7 Document is for pull-out from the Archive for re-scanning and other related processes. 2.8 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 2.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
3. Image of the death record from the CRS Database is defective/ damaged.	3. The inverted/ defective image should not be printed. 3.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type the specific reason then click “SUSPEND” and then click “OK”; or 3.2. Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 3.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 3.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 3.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 3.6 Document is for pull-out from the Archive for re-scanning and other related processes. 3.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 3.8 PBO/SBO to issue the document in the system.	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
4. Image of the death record from the CRS Database is corrupted or decrypted (error in viewing the image).	4. The corrupted/ decrypted image should not be printed. 4.1 PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 4.2 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process; or 4.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction 4.4 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 4.5 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 4.6 Document is for pull-out from the Archive for re-scanning and other related processes. 4.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 4.8 PBO/SBO to issue the document in the system. 4.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp. Production and Maintenance Unit (PMU), Civil Register Management Division (CRMD)
5. Image of the death document from the CRS Database is blurred (or with unreadable entries)	5. Blurred copies of document/s from the CRS database will still be made available to the clients. 5.1 For client requesting clearer copy of the document, a request shall be made at the CRS Outlet. 5.2 The Releaser/ Care Officer will create a transaction for rework. 5.3 The RSO to tag the transaction as MV for processing of backend units. 5.4 Document is for pull-out from the Archive for re-scanning and other related processes. 5.5 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division
6. Verification from the CRS Database yielded a negative result but with Vital Event Information or not yet loaded in the CRS Database.	6. In the event that the RSO verification yielded a negative result but with Vital Event Information, the RSO tag the transaction to Manual Verification. 6.1 Document is for pull-out from the Archive for scanning and other related processes. 6.2 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division (CRMD)
7. Issued document has incomplete/ incorrect annotation	7. In the event that the document issued to the client has incomplete/ incorrect annotation, a request for Rework will be created. 7.1 Releaser/Care Officer will endorse to the backend unit for creation of transaction for rework and reschedule the date of release. 7.2 Backend units to reprocess the annotation request. 7.3 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document.	Civil Register Management Division (CRMD)
TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Death Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology...

Copy Issuance of Marriage Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Marriage Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Provision of copy of the Contract of Marriage between two individuals available in the PSA Civil Registry Database (converted documents).

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet. Reminder: § If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.			Booked through the CRS Appointment System https://appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) – Marriage Certificate (Pink Form) accomplished in PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal (Spouses/Husband and Wife)
Valid Identity Document (ID) of any of the contracting parties complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2. Direct Descendant (Marital Children)
Valid Identity Document (ID) of the direct descendant of the contracting parties complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3. Guardian to his/her ward
Court decision assigning the client as legal guardian (1 original and 1 photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public
Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
4. Nearest of kin, if both contracting parties are deceased (Parents, Brother/Sister, Grandparent, Grandchildren)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5. Authorized Representative
Valid Identity Document (ID) of any of the contracting parties (husband or wife) authorizing the representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: § For Authorization letter/Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of the passport as valid ID.			Any of the contracting parties (husband or wife) authorizing the representative. Valid ID of any of the contracting parties should be issued by Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Valid Identity Document (ID) of the authorized representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted; 2) Indicate the type of document, and must be able to provide the specific details required in the AF; 3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID; 4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated; 5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and 6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.			Any of the contracting parties (husband or wife) authorizing the representative
6. Priority Clients
6.1 Senior Citizen requesting for his/her own marriage document and his/her parents
Senior Citizen’s ID Card or any valid ID indicating his/her age with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
6.2 Physically Challenged Client/PWD requesting for his/her marriage document and his/her parents
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
6.3 Pregnant Woman requesting for her own marriage document and her parents
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6.4 Health and Emergency Frontline Service Provider requesting for the copy issuance of his/her own marriage document and his/her parents
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
6.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: § PhilID card/ePhilID holders are allowed to request only his/her own marriage document and his/her parents			Philippine Statistics Authority
6. First Time Jobseeker (RA 11261) Reminder: § Request for a copy issuance of marriage certificate cannot be delegated to a representative and can only be availed once
Duly signed Barangay Certification from his/her place of residence (1 original)			Punong barangay or his/her authorized officer.
Oath of Undertaking executed by the First Time Jobseeker (1 original and 1 photocopy)			Office of the Barangay where the First Time Jobseeker currently resides
Valid Identity Document (ID) of the First Time Jobseeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Educational Institutions (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form- Marriage Certificate (Pink Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: § Clients with PhilID/ePhilID and requesting for copy of his/her own marriage document and his/her parents, are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Marriage Certificate (Pink Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. Reminder: For Authorized Representative (AR) § Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID. § CRS Appointment Slip bearing the name of the AR. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get Queue Ticket number (QTN)	4.1 Ensure that QTN is ready for distribution.		None	1 minute	Information Marshal/Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
5. Get an Application Form form-Marriage Certificate (Pink Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	5.1 Ensure that the necessary AF-Marriage Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshall, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
6. Proceed to the screening area. 6.1 Present the AF and the required documents to the screener for completeness check. § First Time Job Seeker, proceed to the Public Assistance and Complaints Desk (PACD)	6.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 6.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 6.3 Return the validated PhilID card/ePhilID to the client. 6.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 6.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees. For first time Jobseeker: 6.6 Stamp the submitted requirements as officially “Received by” PSA. Endorse the First Time Jobseeker to the Office of the Outlet Supervisor 6.7 Accept the requirements and indicate therein the date of receipt and collect them. Attach requirements to the AF and label it as “Pro-Bono.” 6.8 Record the request in the logbook for control and reporting purposes.		None	10 minutes	Screener, PSA Civil Registry System Outlet Care Officer, Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet Coordinator, Office of the Outlet Supervisor, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
7. Proceed to the payment window. 7.1 Submit the AF and the required documents to the Payment Window. 7.2 Pay the corresponding fee for the request, either in cash or through online cashless payment. § Priority Clients to proceed to the Priority Lane. § Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: § Check the details in the issued Official Receipt (OR). § Make sure to count the change before leaving the counter.	7.1 Check the AF and the requirements. 7.2 Encode the details of the requests. 7.3 Accept the corresponding payment and generate an Official Receipt (OR). 7.4 Indicate therein the date and estimated time of release. 7.5 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF. 7.6 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested. For first time Jobseeker: § Remind him/her that he/she can avail of the free copy issuance of his/her marriage certificate from the PSA only once. § Issue a claim stub to First Time Jobseeker and indicate therein the date and estimated time of release. 7.7 Inform him/her to wait for his/her name to be called at the Releasing Area. For Priority Clients: 7.8 Write a “Priority Lane or PL” in the AF of the Priority Client and instruct to remain for the release of the requested document on Priority Lane Releasing Windows 7.9 Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: - Php 125.00 Documentary Stamp Tax - Php 30.00 Pursuant to RA 11261, the issuance of (1) one copy of marriage certificate of a first time Jobseeker is to be issued for FREE	10 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Coordinator, Office of the Outlet Supervisor, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the Releasing Area and wait while the request is being processed.	8.1 Verify from the CRS database the request on the basis of details that has been written by the client in the AF-Marriage Certificate. Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 8.1.1 In case that the requested copy of the Marriage Certificate is is available in the CRS Database, issue the PSA Copy of the Marriage Certificate. 8.1.2 In case that the requested copy of the Marriage Certificate is not available in the CRS Database after thorough verification, issue a Negative Certification of Marriage. 8.2 Print the result of the verification of the request in CRS Security Paper (SECPA). 8.2.1 In case, the image of the marriage document from the CRS database is blurred, RSO to attach a note to the AF-Marriage Certificate with a message “Blurred Image” to inform the Document Controller and Matcher/Sorter. 8.3 Control the printed document in SECPA using the QMS Releasing Manager application. 8.4 Match and sort the printed document with the corresponding AF- Marriage Certificate. 8.5 Forward the document ready for release to the Releasing Area.		None	2 hours Reminder: § Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, PSA Civil Registry System Outlet Barcode Controller, PSA Civil Registry System Outlet Sorter/Matcher, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Wait for the name of the document owner/client to be called.	9. Announce in batch the names of document owner/client and the type of requests that are ready for release.		None	20 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
10. Proceed to the Releasing Window where the document owner/client’s name was called. 10.1 Present the ORIGINAL OR and other requirements. § First Time Jobseeker to present claim stub	10.1 Check the OR as to the scheduled date and time of release. 10.2 Require the client to present/ submit the requirements and check for correctness and completeness before releasing the request. For first time Jobseeker: 10.3 Reflect the result of verification on the logbook/ excel file. 10.4 Ensure that the ID and claim stub is submitted by the first time Jobseeker. For PhilID card /ePhilID holders: 10.5 Check the validity of the PhilID Card presented through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 10.6 Return the validated PhilID card/ePhilID to the client. 10.7 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Check the document. 11.1 Sign the “Received by” portion at the back of the AF and indicate the date of receipt. § First Time Jobseeker sign in the control logbook	11.1 Issue the result of the verification: 11.1.1 If the document is available in the CRS Database, issue the PSA Copy of the Marriage Certificate. 11.1.2 If the document is not available in the CRS Database, issue a Negative Certification of Marriage. 11.1.2.1 Advice the client to request an endorsement of his/her Marriage Certificate from the Local Civil Registry Office (LCRO) where the Marriage was registered to PSA. 11.1.3 In case the image of the marriage document from the CRS Database is blurred, Releaser/ Care Officer to explain to the client the quality of the printed document. Reminder: § The client must be given an option to have a clearer copy of the marriage document through re-scanning of the image. 11.1.3.1 If the client agreed to have the requested marriage document be subjected to re-scanning, Care Officer to inform the client on the re-scheduled date of release. 11.2 Require the client to sign the “Received by” portion and indicate the date of receipt at the back of the AF. 11.3 Ensure to write in PRINT the name of the client, the type of ID presented, ID number, releasing window number and date and time of release. 11.4 Stamp the OR as “RELEASED” and indicate the date of release. 10.5 Affix the initials of the Releaser in the OR. 11.6 Release the requested document to the client. 11.7 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF. For first time Jobseeker: 10.8 Require the First Time Jobseeker to sign in the control logbook.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: THREE (3) HOURS EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verfication, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Outlet’s RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

2) RSO to wait for the notification from the HDO if the image is okay and ready for printing.

3) In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

4) TL to inform the client on the situation and on the re-scheduled date of release.

REMINDER:

Copy issuance of marriage documents that fall under special cases/situations require several actions/steps that need to be undertaken outside of the Civil Registry System Outlet to be able to deliver the requested document to the client. In this connection the Service Classification is changed from SIMPLE to COMPLEX.

SITUATION

ACTION

LOCATION

REMARKS

1. Copy of marriage record from the CRS Database have extra or excess page(s).

1. The copy of the marriage record that have extra or excess page(s) are not to be printed and issued to the clients.

1.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

1.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

1.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

1.2.1 TL to inform the client on the situation and on the rescheduled date of release.

1.3 RSO to tag the request for re-scanning in the RV Tracking System.

1.4 Document is for pull-out from the Archive for re-scanning and other related processes.

1.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

1.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

2. RSO after logging the details based on the application form, found another image of the marriage record from the CRS Database even with the correct index details (mismatched Image)

2. The mismatched image should not be printed.

2.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

2.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

2.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

2.2.1 TL to inform the client on the situation and on the rescheduled date of release.

2.3 RSO to tag the request for re-scanning in the RV Tracking System.

2.4 Document is for pull-out from the Archive for re-scanning and other related processes.

2.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

2.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Production and Maintenance Unit (PMU),

Civil Register Management Division (CRMD)

3. Image of the marriage record from the CRS Database is inverted or defective.

3. The inverted/defective image should not be printed.

3.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

3.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

3.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

3.2.1 TL to inform the client on the situation and on the rescheduled date of release.

3.3 RSO to tag the request for re-scanning in the RV Tracking System.

3.4 Document is for pull-out from the Archive for re-scanning and other related processes.

3.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

3.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Civil Register Management Division (CRMD)

4. Image of the marriage record from the CRS Database is corrupted or decrypted (error in viewing the image).

4. The corrupted/decrypted image should not be printed.

4.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

-Image ID No.

-Transaction Number

-Complete details of the request

-Description of the problem

4.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

4.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

4.2.1 TL to inform the client on the situation and on the rescheduled date of release.

4.3 RSO to tag the request for re-scanning in the RV Tracking System.

4.4 Document is for pull-out from the Archive for re-scanning and other related processes.

4.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

4.6 RSO to print the re-scanned image in CRS Security Paper (SECPA).

Help Desk Officer

Unisys Managed Services Corp.

Production and Maintenance Unit (PMU),

Civil Register Management Division (CRMD)

5. Image of the marriage document from the CRS Database is blurred (or with unreadable entries)

5. Blurred copies of document/s from the CRS database, if possible, should not be issued to clients and must undergo re-scanning.

5.1 RSO to log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No.

- Transaction Number

- Complete details of the request

- Description of the problem

5.1.2 RSO to wait for the notification from the HDO if the image is okay and ready for printing.

5.2 In case the situation cannot be resolved within the day, RSO to inform the TL and OS.

5.2.1 TL to inform the client on the situation and on the rescheduled date of release.

5.3 RSO to tag the request for re-scanning in the RV Tracking System.

5.4 Document is for pull-out from the Archive for re-scanning and other related processes.

5.5 Outlet to wait for the re-scanned image to be uploaded to the CRS Database.

5.6 RSO to print the re-scanned image in CRS Security Paper (SECPA)

REMINDER:

§ The client must be given an option to request for a clearer copy of the document from the concerned LCRO.

Help Desk Officer

Unisys Managed Services Corp.

Production and Maintenance Unit (PMU),

Civil Register Management Division (CRMD)

6. Image of the marriage document has incorrect index in the CRS Database.

6. All marriage images with incorrect indices must be updated and submitted for correction.

6.1 RSO to report and to submit the necessary index correction through the use of Vital Event (F6) function of the CICA System.

6.2 In the event that the index correction has not yet been approved, RSO to log the request to the CRS Help Desk System for follow up.

REMINDER:

§ It is only after the request for index correction has been approved that the RSO can command the printing of the result of verification.

Production and Maintenance Unit (PMU), Civil Register Management Division (CRMD)

Help Desk Officer

Unisys Managed Services Corp.

7. Verification from the CRS Database resulted to Negative Certification but with previously issued marriage record.

7.1 Care Officer to require the original document in SECPA and the OR of previously issued document from the client.

7.2 Care Officer to inform the client that his/her request will undergo manual verification.

7.3 Care Officer to re-schedule the date of release.

7.5 Outlet to wait for the result of the forwarded request for manual verification from Production and Maintenance Unit (PMU).

7.6 RSO to print the result of the manual verification in CRS Security Paper (SECPA).

Care Officer,

Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet

Production and Maintenance Unit PMU), Civil Register Management Division (CRMD)

TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Marriage Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology...

Copy Issuance of Marriage Certificate at PSA Civil Registry System Outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Copy Issuance of Marriage Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Provision of copy of the Contract of Marriage between two individuals available in the PSA Civil Registry Database (converted documents).

Office or Division:		Civil Registration Services Division
Classification:		Simple
Type of Transaction:		Government-to-Citizens (G2C)
Who may avail:		General public of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Basic Requirements for all types of Requesters
Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet. Reminder: ▪ If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.			Booked through the CRS Appointment System https://appointment.psa.gov.ph
If applicable, properly filled-out Health Survey Form (1 copy); or Updated QR Code of the COVID-19 Digital Contact Tracing App			Entry points of the PSA Civil Registry System Outlets; Or at the CRS Appointment System Google Play Store or Apple App Store
Queue Ticket Number (QTN) (1 copy)			Designated QTN Issuing Station at the PSA Civil Registry System Outlet.
Completely filled-up Application Form (AF) – Marriage Certificate (Pink Form) accomplished in PRINTED LETTERS (1 copy)			AF dispenser at the PSA Civil Registry System Outlet; Or at the CRS Appointment System
If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit: Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)			City Treasurer’s Office
Additional Requirements by Type of Requester
1. Principal (Spouses/Husband and Wife)
Valid Identity Document (ID) of any of the contracting parties complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
2. Direct Descendant (Marital Children)
Valid Identity Document (ID) of the direct descendant of the contracting parties complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
3. Guardian to his/her ward
Court decision assigning the client as legal guardian (1 original and 1 photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original)			Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public
Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
4. Nearest of kin, if both contracting parties are deceased (Parents, Brother/Sister, Grandparent, Grandchildren)
Duly notarized Affidavit of Kinship (1 original) stating that the requester is the nearest surviving relative of the deceased.			Lawyer/Notary Public
Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and photocopy)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
5. Authorized Representative
Valid Identity Document (ID) of any of the contracting parties (husband or wife) authorizing the representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: ▪ For Authorization letter/Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of the passport as valid ID.			Any of the contracting parties (husband or wife) authorizing the representative. Valid ID of any of the contracting parties should be issued by Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Valid Identity Document (ID) of the authorized representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted; 2) Indicate the type of document, and must be able to provide the specific details required in the AF; 3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID; 4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated; 5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and 6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.			Any of the contracting parties (husband or wife) authorizing the representative
6. Priority Clients
6.1 Senior Citizen requesting for his/her own marriage document and his/her parents
Senior Citizen’s ID Card or any valid ID indicating his/her age with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) Philippine Statistics Authority
6.2 Physically Challenged Client/PWD requesting for his/her marriage document and his/her parents
PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or Philippine Identification (ID) Card/ ePhilID (1 original)			National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health Philippine Statistics Authority
6.3 Pregnant Woman requesting for her own marriage document and her parents
Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
6.4 Health and Emergency Frontline Service Provider requesting for the copy issuance of his/her own marriage document and his/her parents
Employment ID of the Health and Emergency Frontline Service Provider complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original)			Public or private health and emergency service providing institutions or organizations (i.e. DOH, DOH Hospitals, Hospitals of LGUs, and Provincial City, and Rural Health Units, Private Hospitals and Drug Abuse Treatment and Rehabilitation Centers including those managed by other government agencies (e.g. police and military hospitals/clinics, university medical facilities), Philippine Red Cross, World Health Organization, Health Maintenance Organizations, Philippine Health Insurance Corporation, NDRRMC)
6.5 Clients who are PhilID card/ePhilID holders
Philippine Identification (ID) Card (1 original) or ePhilID (1 original) Reminder: ▪ PhilID card/ePhilID holders are allowed to request only his/her own marriage document and his/her parents			Philippine Statistics Authority
6. First Time Jobseeker (RA 11261) Reminder: ▪ Request for a copy issuance of marriage certificate cannot be delegated to a representative and can only be availed once
Duly signed Barangay Certification from his/her place of residence (1 original)			Punong barangay or his/her authorized officer.
Oath of Undertaking executed by the First Time Jobseeker (1 original and 1 photocopy)			Office of the Barangay where the First Time Jobseeker currently resides
Valid Identity Document (ID) of the First Time Jobseeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)			Government Agencies, Educational Institutions (i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Set an appointment at https:// appointment.psa.gov.ph/ 1.1 May opt to download the Application Form- Marriage Certificate (Pink Form) and Health Survey Form (if applicable) from the appointment website. Reminder: § Application Form can be accomplished prior to scheduled date of appointment. § Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment. 1.2 Go to the CRS Outlet on the actual date and time of appointment. Reminder: ▪ Clients with PhilID/ePhilID and requesting for copy of his/her own marriage document and his/her parents, are allowed to transact in the outlet without an appointment.	1.1 CRS Appointment System send out appointment confirmation to the client email address. 1.2 Ensure that the Application Form- Marriage Certificate (Pink Form) and Health Survey Form are available for download.		None	Variable	Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID. Reminder: For Authorized Representative (AR) ▪ Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATUREand issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID. ▪ CRS Appointment Slip bearing the name of the AR. 2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.	2.1 Check carefully the following information on the presented CRS Appointment Slip: a. Outlet Name; b. Name of client; c. Scheduled date and time; and d. IDs presented.		None	1 minute	Information Marshal/Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet. 3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form. 3.2 Allow temperature check.	3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form. 3.2 Check the body temperature of client using a thermal scanner.		None	1 minute	Information Marshal/ Security Guard Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
4. Get an Application Form- Marriage Certificate (Pink Form) from the AF dispenser and fill-out the required information in PRINTED LETTERS.	4.1 Ensure that the necessary AF-Marriage Certificate is made available at the AF dispenser.		None	2 minutes	Information Marshal, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor PSA Civil Registry System Outlet or Outlet Manager
5. Proceed to the screening area. 5.1 Present the AF and the required documents to the screener for completeness check. ▪ First Time Jobseeker, proceed to the Public Assistance and Complaints Desk (PACD)	5.1 Screen the AF and the requirements. For PhilID card /ePhilID holders: 5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 5.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window. 5.3 Return the validated PhilID card/ePhilID to the client. 5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 5.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Encoder prior to the payment of corresponding fees. For first time Jobseeker: 5.6 Stamp the submitted requirements as officially “Received by” PSA. Endorse the First Time Jobseeker to the PACD 5.7 Accept the requirements and indicate therein the date of receipt and collect them. Attach requirements to the AF and label it as “Pro-Bono.” 5.8 Record the request in the logbook for control and reporting purposes.		None	10 Minutes	Screener, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Care Officer, Public Assistance and Complaints Desk (PACD), PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
6. Get Queue Ticket Number (QTN)	6.1 Ensure that QTN is functioning and ready for distribution.		None	1 minute	Information Marshal/Security Guard Outlet Supervisor PSA Civil Registry System or Outlet Manager
7. Proceed to the encoding area. 7.1 If opted to transact in the encoding window, wait for the QTN to be shown in the QMS Public Digital Display. 7.1.1 Determine the mode of payment of the request, if cash or cashless payment. 7.1.2 Present the QTN, AF and the required documents to the encoder. 7.2 If opted to use the Self-Servicing Kiosk (SSK), proceed to the SSK area. 7.2.1 Encode QTN and the complete details of the request and print the transaction slip.	7.1 Ensure that the QMS Public Digital Display is functional. 7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment. 7.3 Receive the QTN, AF and other requirements. 7.4 Encode into the system the QTN and the details of the requests. 7.5 Return the AF, the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees. 7.6 Ensure that the Self-Servicing Kiosk is functional and available to issue transaction slip.		None	8 Minutes	Encoder PSA Civil Registry System Outlet Information Marshal PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
8. Proceed to the payment area. 8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window. 8.2 Submit the QTN, AF/ transaction slip and the required documents to the Payment Window. 8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment. ▪ Priority Clients to proceed to the Priority Lane. ▪ Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane. Reminder: ▪ Check the details in the issued Official Receipt (OR). ▪ Make sure to count the change before leaving the counter.	8.1 Ensure that the QMS Public Digital Display is functional. 8.2 Receive and check the QTN, AF/transaction slip and the requirements. 8.3 Retrieve the transaction in the system using the search query. 8.4 Accept the corresponding payment and generate an Official Receipt (OR). 8.5 Inform the client to wait the QTN to be shown in the QMS Public Digital Display in the Releasing Area. 8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF/transaction slip. 8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document. For first time Jobseeker: ▪ Remind him/her that he/she can avail of the free copy issuance of his/her marriage from the PSA only once. ▪ Issue a claim stub to First Time Jobseeker and Inform the client to wait the QTN to be shown in the QMS Public Digital Display in the Releasing Area For Priority Clients: 8.8 Instruct the Priority Client to wait for the release of the document.		Total Fee Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax -Php 30.00 Pursuant to RA 11261, the issuance of one (1) copy of the marriage certificate for a first time Jobseeker is to be issued for FREE	2 minutes	Collecting Officer, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
9. Proceed to the Releasing Area and wait while the request is being processed.	9.1 Get the transaction in the system. 9.2 Verify from the CRS database the request on the basis of details that has been encoded. Conduct verification from the System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 01 June 2021. 9.2.1 In case that the requested copy of the Marriage Certificate is available in the CRS Database, submit the document for release. 9.2.2 In case that the requested copy of the Marriage Certificate is not available in the CRS Database after thorough verification, generate a Negative Certification of Marriage with Negative Result Advisory. 9.2.3 In case that the requested copy of the Marriage Certificate is not available in the CRS Database but positive in the Vital Event Information (VEI) Database, it will be tagged for Manual Verification processing. 9.2.3.1 For Manual Verification result, client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.		None	15 minutes Reminder: ▪ Processing time maybe extended depending on the result of verification from the System.	Request Service Officer, Primary Back Office / Secondary Back Office Team Leader, Primary Back Office / Secondary Back Office Supervisor, Primary Back Office / Secondary Back Office or Chief, CRSD
10. Wait for the QTN to be shown in the QMS Public Digital Display to the available releasing window.	9.1 Ensure that the QMS Public Digital Display is functional.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
11. Proceed to the Releasing Window. 11.1 Present the ORIGINAL OR and other requirements. For PhilID card /ePhilID holders: 11.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner. First Time Jobseeker present claim stub	11.1 Require the client to present/ submit the requirements and check for correctness and completeness. For PhilID card /ePhilID holders: 11.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check. 11.2.1 For CRS Outlets implementing the Civil Registration Service Basic Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF. 11.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner. 11.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth. 11.3 Return the validated PhilID card/ePhilID to the client. 11.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID. 11.5 Retrieve the transaction in the system using the search query. 11.6 Check the status of the Copy Issuance Marriage request. 11.7 If the processed request yielded positive result, print the PSA copy of the Marriage Certificate. 11.7.1 Print the Marriage Certificate in the Security Paper (Secpa). 11.7.2 Control the printed document in SECPA using the system. 11.8 If the processed request yielded negative result, print the Negative Certification of Marriage in SECPA, and Negative Result Advisory. 11.8.1 Control the printed document in SECPA using the system. 11.9 If processed request yielded manual verification result, print Manual Verification Advisory. For first time Jobseeker: 10.3 Reflect result of verification on the logbook/excel file. 10.4 Ensure that the ID and claim stub is presented/ submitted by the first time Jobseeker.		None	10 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
12. Check the document. 12.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt. First Time Jobseeker sign in the control logbook	12.1 Release the documents to the client. 12.1.1 For negative result of request, advise the client to request an endorsement of his/her Marriage Certificate from the Local Civil Registry Office (LCRO) where the Marriage was registered to PSA. 12.2.1 For Manual Verification result, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.2.2 In case the image of the marriage document from the CRS Database is blurred, explain to the client the quality of the printed document. Reminder: ▪ The client must be given an option for a clearer copy of the marriage document through re-scanning of the image. 12.2.3 If the client agreed to have the requested marriage document subjected to re-scanning, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document. 12.3 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number. 12.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release. 12.5 Affix the initials of the Releaser in the OR. 12.6 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF/transaction slip. For first time Jobseeker: 12.7 Require the First Time Jobseeker to sign in the control logbook.		None	5 minutes	Releaser, PSA Civil Registry System Outlet Team Leader, PSA Civil Registry System Outlet Outlet Supervisor, PSA Civil Registry System Outlet or Outlet Manager
TOTAL PROCESSING TIME: ONE (1) HOUR EXCLUSIVE OF QUEUEING TIME.

Special Cases/Situations:

In the event that after verification, there are special cases/situations that needs to be addressed/resolved first by the concerned Back-End Processing Unit the following processes will take place:

1) Primary Back Office (PBO)/Secondary Back Office (SBO) RSO log the problem to the CRS Help Desk System (HDS) with the following information:

- Image ID No

- Transaction Number

- Complete details of the request

- Description of the problem

- BREN/ MREN/ DREN

2) PBO/SBO RSO to wait for the notification from the HDO for the advice of the reported case if okay and ready for process.

3) Or PBO/SBO RSO to cancel the transaction while waiting for the advice from the HDO.

4) Or PBO/SBO RSO will tag the transaction for MV (issue or suspend), if suspend it will automatically notify the Outlet.

5) In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO Team Leader (TL) and PBO/SBO Supervisor.

6) Outlet’s TL/ Supervisor (OS) to inform the client on the situation and on the
re-scheduled date of release.

REMINDER:

SITUATION	ACTION	LOCATION	REMARKS
1. Copy of marriage record from the CRS Database have extra or excess page(s).	1. The copy of the marriage record that have extra or excess page(s) are not to be printed and issued to the clients. 1.1 First option: the PBO/SBO RSO to tag the transaction as Manual Verification (MV); to suspend the transaction, choose others in the drop down list and type the specific reason, click “SUSPEND” and click “OK”; or 1.2 Second option: the PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 1.3 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 1.4 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 1.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 1.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 1.8 Document is for pull-out from the Archive for re-scanning and other related processes. 1.9 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 1.10 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp. Civil Register Management Division (CRMD)
2. RSO after logging the details based on the application form, found another image of the marriage record from the CRS Database even with the correct index details (mismatched Image)	2. The mismatched image should not be printed. 2.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type “mismatched image”, click “SUSPEND” and click “OK”; or 2.2 Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 2.2 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 2.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 2.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and PBO/SBO Supervisor. 2.5 PBO/SBO TL to notify the Outlet’s TL and OS on the situation. 2.6 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 2.7 Document is for pull-out from the Archive for re-scanning and other related processes. 2.8 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 2.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
3. Image of the marriage record from the CRS Database is defective/ damaged.	3. The inverted/ defective image should not be printed. 3.1 First option: PBO/SBO RSO to tag the transaction as MV and choose Others from the drop down list and type the specific reason then click “SUSPEND” and then click “OK”; or 3.2. Second option: PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 3.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction. 3.4 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process. 3.5 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 3.6 Document is for pull-out from the Archive for re-scanning and other related processes. 3.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 3.8 PBO/SBO to issue the document in the system.	Help Desk Officer Unisys Managed Services Corp Civil Register Management Division (CRMD)
4. Image of the marriage record from the CRS Database is corrupted or decrypted (error in viewing the image).	4. The corrupted/ decrypted image should not be printed. 4.1 PBO/SBO RSO to log the problem to the CRS Help Desk System (HDS) with the following information: -Image ID No. -Transaction Number -Complete details of the request -Description of the problem 4.2 PBO/SBO RSO to wait for the notification from the HDO if the image is okay and ready for process; or 4.3 Once reported to HDO, PBO/SBO RSO can cancel the transaction and fetch another transaction 4.4 In case the situation cannot be resolved within the day, PBO/SBO RSO to inform the PBO/SBO TL and Supervisor. 4.5 Outlet’s TL to inform the client on the situation and on the rescheduled date of release. 4.6 Document is for pull-out from the Archive for re-scanning and other related processes. 4.7 PBO/SBO to wait for the re-scanned image to be uploaded to the CRS Database. 4.8 PBO/SBO to issue the document in the system. 4.9 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).	Help Desk Officer Unisys Managed Services Corp. Civil Register Management Division (CRMD)
5. Image of the marriage document from the CRS Database is blurred (or with unreadable entries)	5. Blurred copies of document/s from the CRS database will still be made available to the clients. 5.1 For client requesting clearer copy of the document, a request shall be made at the CRS Outlet. 5.2 The Releaser/ Care Officer will create a transaction for rework. 5.3 The RSO to tag the transaction as MV for processing of backend units. 5.4 Document is for pull-out from the Archive for re-scanning and other related processes. 5.5 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division
6. Verification from the CRS Database yielded a negative result but with Vital Event Information or not yet loaded in the CRS Database.	6. In the event that the RSO verification yielded a negative result but with Vital Event Information, the RSO tag the transaction to Manual Verification. 6.1 Document is for pull-out from the Archive for scanning and other related processes. 6.2 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.	Civil Register Management Division (CRMD)
7. Issued document has incomplete/ incorrect annotation	7. In the event that the document issued to the client has incomplete/ incorrect annotation, a request for Rework will be created. 7.1 Releaser/Care Officer will endorse to the backend unit for creation of transaction for rework and reschedule the date of release. 7.2 Backend units to reprocess the annotation request. 7.3 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document.	Civil Register Management Division (CRMD)
TOTAL PROCESSING TIME: SEVEN (7) WORKING DAYS

Copy Issuance of Marriage Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology...

Correction of erroneous indices through Production Vital Event Maintenance (Prod-VE)

Production Vital Event Maintenance (ProdVE) is the process of correcting an erroneous index in the CRS database. The sources of corrections are from the reports submitted electronically by the CRS outlets (through F6).

Office or Division:	Civil Register Management Division
Classification:	Simple
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Report from the Outlet regarding correction of index of particular birth, marriage, or death			PSA Serbilis Outlet
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. PSA Civil Registry System Outlets submit/report Index correction for ProdVE maintenance (F6). Other sources are from the Helpdesk, PBO, SBO, emails from clients and PSA Field Personnel/ Officials	1. Receipt and control of documents for Index correction (ProdVE) maintenance at Production and Maintenance Unit (PMU)		None	10 minutes per batch of 20 documents	Assistant Supervisor, Registration Officer II PMU, CRMD 6^th Floor CRS Building Administrative Assistant II, PMU, CRMD 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building Quezon City
	2. ProdVe approver review and evaluate submitted documents for index correction 1.1 Verify information of the documents using the CRD/CDLI Search. 1.2 Match the documents from CRD/CDLI Search and evaluate if the index matches with the information on the document. If not proceed to F6 (These are the corrections that can be done under F6: names, date of birth, place of birth, and gender) and prepare the required correction on the index based on the image. 1.3 Approve index correction and submit 1.4 Validate the index if correction has been done and updated 1.5 Validate also the BreN if updated. 1.6 Notify the concern Outlets and other sources that ProdVE has been done and updated thruHelpdesk 3. Index is mis-matched with the image loaded in the CRS database. 3.1 Verify the document in the CRD/CDLI Search for validation, if mis-matched with the index 3.2 Retrieve the documents at the central archive for re scanning at the PMU 3.3 Pull out document from central archive, performs data entry and scan 3.4 Verify the copy of the documents scanned and loaded in the CRS database and performs the index correction 3.5 Submit and approve ProdVE then validates the updated index and BreN.		None	1 hour per batch of 20 documents Within 2 days 1 hour per batch of 20 documents	Assistant Supervisor, Registration Officer II PMU, CRMD 6^th Floor CRS Building Administrative Assistant II, PMU, CRMD 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: Within the day Note: Except for cases that requires manual retrieval of the original document at the Central Archives for evaluation purposes (within 3 days)

Correction of erroneous indices through Production Vital Event Maintenance (Prod-VE)

Data conversion of CDLI Annotated Documents

Annotated documents processed through Electronic Annotation System (EAS) are ready for copy issuance in any PSA CRS Outlets but need to undergo scanning of the supporting documents in Data Capture Center (DCC).

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Annotated documents with Top Sheet and complete set of requirements Transmittal of annotated documents from Annotation Archives		PSA Annotation Archives (Court Decree Unit, RA 9048/RA 10172 and Supplemental Report Unit, and Legal Instruments Unit
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	1. Receipt and control of annotated documents and other attachments from Annotation Archives	None	3 minutes per batch of 15 documents	Team Lead, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Document grooming of documents	None	1 hour per 200 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	3. Scanning of annotated CRDs and its supporting documents	None	1 hour per 30 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	4. Matching of images are matched to their corresponding indices.	None	1 hour per 60 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	5. Quality Assurance (QA) is done to re-check mismatched images versus indices of all records. 5.1. If passed, automatically loaded to data staging. 5.2. If rejected, return to Matcher	None	1 hour per batch of 120 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	6. Data Staging of the converted documents to CRS Database.	None	Within 24 hours	System Administrator, Data Center 5^th Floor CRS Building
	7. Prepare transmittal of the scanned documents in folders/batches and forwarded to Birth, Marriage and Death Archives.	None	1 hour	Team Lead and Associate, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: 7 days upon receipt of the documents from the Annotation Archives.

Data conversion of CDLI Annotated Documents

Data Conversion of Civil Registry Documents from Monthly Report (Birth, Marriage, Death)

Office or Division:	Civil Register Management Division
Classification:	Highly Technical
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Compiled birth, marriage and death documents received from the monthly reports of the PSA Provincial Statistical Offices		PSA PSO
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
PSO manual and machine processing timeline is within 6 weeks upon receipt of the documents from the LCROs.	1. Receipt and checking of folios from Document Processing Unit and Vital Statistics Division		None	10 minutes per 30 folios	Team Lead, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Document grooming from folders, batched (one province, one municipality) in preparation for scanning.		None	1 hour per batch of 225 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	3. Document scanning		None	1 hour per batch of 150 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	4. Matching of images to their corresponding indices.		None	1 hour per batch of 70 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	5. Quality Assurance (QA) is done to re-check mismatched images versus indices of all records. 5.1. If passed, automatically loaded to data staging. 5.2. If rejected, return to Matcher		None	1 hour per batch of 120 documents	Associates, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	6. Data Staging of the converted documents to CRS Database.		None	Within 24 hours	System Administrator, Data Center 5^th Floor CRS Building
	7. Prepare transmittal of the scanned documents in folders/batches and forwarded to Birth, Marriage and Death Archives.		None	1 hour	Team Lead and Associate, DCC, CRMD 3^rd Floor CRS Building Supervisor, DCC, CRMD 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: 1.5 months upon receipt of documents from PSA Provincial Statistics Offices For received documents in the monthly report but with a request for copy issuance filed by the client in the PSA CRS Outlets, a designated staff is assigned at Data Capture Center to pull-out the document for scanning and loading of the requested documents. This falls under UNCONVERTED PROCESSING.

Data Conversion of Civil Registry Documents from Monthly Report (Birth, Marriage, Death)

Data Matching of requests coming from Partner Agencies compared with the Civil Registry System (CRS) records of the PSA

Provide data matching results from the requests coming from AFP, GSIS, SSS, PhilHealth, PVAO compared with the records in the Civil Registry Systems (CRS) of the PSA.

Office or Division:	Registers and Database Management Division
Classification:	Complex
Type of Transaction:	G2G - Government to Government Agency/Employee/Official
Who may avail:	AFP, GSIS, SSS, PhilHealth, PVAO
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Encrypted Data file containing the records of the partner agencies’ members/pensioners/beneficiaries. Items included are those as agreed upon in each of the signed Memorandum of Agreement (MOA)			RDMD
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Upload data files through PSA Shared Drive		1. Download encrypted data files from the PSA Shared Drive 1.1 Decrypt data file/s using 7-zip if applicable 1.2 Data Preparation of Civil Registry records 1.3 Data Preparation of data files from Partner Agencies 1.4 Process using Data Matching Software Application 1.5 Validate Results 1.6 Encrypt the result and upload to PSA Shared Drive 1.7 Send download link and code to authorize personnel of the partner agency through email. And send decryption code in a separate email.	None	10-20 Days depending on the number of records submitted	Information Technology Officer II, Information Systems Analyst III, Information Systems Analyst II
TOTAL:			None	10-20 Days depending on the number of records submitted

Data Matching of requests coming from Partner Agencies compared with the Civil Registry System (CRS) records of the PSA

Data Request on Philippine Identification System for Latest Approved Cumulative Data

This process will provide the requesting party with the latest approved cumulative data and updates on the implementation of Philippine Identification System (PhilSys), particularly on registration. One of the indicators included in this data request is the Step 2 registration, which involves capturing demographic and biometric information. This also includes the Step 3 registration, which involves the issuance of PhilSys Number (PSN) and release of Philippine Identification (PhilID), which may be a physical PhilID card being printed by the Bangko Sentral ng Pilipinas (BSP) and delivered by the Philippine Postal Corporation (PHLPost); or ePhilID that may be printed on a piece of paper and/or downloaded through the PhilSys website.

Office or Division:	Monitoring and Evaluation Division
Classification:	Simple
Type of Transaction:	G2B – Government to Business Entity; G2G – Government to Government
Who may avail:	PSA Offices/Services/Divisions/Units Government offices Business entities
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Accomplished MED Data Request Form: a. Requestor Information a.1. Name a.2. Office/Service/Division a.3. Office E-mail Address a.4. Contact Number b. Data Request b.1. Specific data request b.2. Format b.3. Purpose b.4. Reference Period b.5. Scope of use b.6. Other relevant information on the request		Monitoring and Evaluation Division – Monitoring and Evaluation Unit Link: https://tinyurl.com/MEDDataRequestForm

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Scan QR and accomplish the MED Data Request Form.	1.1. Check if all the required information has been provided in the Data Request Form.	None	15 minutes	Project Evaluation Officers I and II
None	1.2. Acknowledge receipt of the MED Data Request Form.	None	10 minutes	Project Evaluation Officers I and II
None	1.3. Assess and forward to the concerned employee who should handle the request.	None	1 hour	Project Evaluation Officers I and II
None	1.4. Prepare and submit the data request to the Supervisor for review and clearance.	None	1 day	Project Evaluation Officers I and II
None	1.5. Review correctness and complete-ness of requested data and endorse the same to Division Chief for final approval.	None	1 day	Project Evaluation Officers III and IV
None	1.6. Review and approve the data request.	None	6 hours	Project Evaluation Officer V
2. Check the completeness of the requested data and accomplish the Data Request Client Evaluation Form.	2.1. Send the e-copy of the data request, including the Data Request Evaluation Form.	None	10 minutes	Project Evaluation Officers I and II
None	2.2. File the following: 2.2.1. Data Request Form 2.2.2. Accomplish-ed Data Request Client Evaluation Form	None	15 minutes	Project Evaluation Officer I
None	2.3. Record the transaction in the Data Request Log Sheet.	None	10 minutes	Project Evaluation Officer I
TOTAL:		None	3 days

Data Request on Philippine Identification System for Latest Approved Cumulative Data

Data Request on Philippine Identification System for Latest Approved Disaggregated Data

This process will provide the requesting party with the latest approved disaggregated data and updates on the implementation of Philippine Identification System (PhilSys), particularly on registration. The disaggregation may be in terms of provincial, city/municipal level, and on the period of the data (i.e., daily, weekly, monthly, annually). The indicators for this data request include the Step 2 and Step 3 registration (i.e., PSN Generation, Cards Personalization, Cards Dispatched, Cards Delivered, Issued Printed ePhilID, Downloaded ePhilID, etc.).

Office or Division:	Monitoring and Evaluation Division
Classification:	Complex
Type of Transaction:	G2B – Government to Business Entity; G2G – Government to Government
Who may avail:	PSA Offices/Services/Divisions/Units Government offices Business entities
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Accomplished MED Data Request Form: a. Requestor Information a.1. Name a.2. Office/Service/Division a.3. Office E-mail Address a.4. Contact Number b. Data Request b.1. Specific data request b.2. Format b.3. Purpose b.4. Reference Period b.5. Scope of use b.6. Other relevant information on the request		Monitoring and Evaluation Division – Monitoring and Evaluation Unit Link: https://tinyurl.com/MEDDataRequestForm

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Scan QR and accomplish the MED Data Request Form.	1.1. Check if all the required information has been provided in the Data Request Form.	None	30 minutes	Project Evaluation Officers I and II
None	1.2. Acknowledge receipt of the MED Data Request Form.	None	30 minutes	Project Evaluation Officers I and II
None	1.3. Assess and forward to the concerned employee who should handle the request.	None	1 day and 2 hours	Project Evaluation Officers I and II
None	1.4. Prepare and submit the data request to the Supervisor for review and clearance.	None	3 days	Project Evaluation Officers I and II
None	1.5. Review correctness and complete-ness of requested data and endorse the same to Division Chief for final approval.	None	1 day and 4 hours	Project Evaluation Officers III and IV
None	1.6. Review and approve the data request.	None	1 day	Project Evaluation Officer V
2. Check the completeness of the requested data and accomplish the Data Request Client Evaluation Form.	2.1. Send the e-copy of the data request, including the Data Request Evaluation Form.	None	30 minutes	Project Evaluation Officers I and II
None	2.2. File the following: 2.2.1. Data Request Form 2.2.2. Accomplish-ed Data Request Client Evaluation Form	None	15 minutes	Project Evaluation Officer I
None	2.3. Record the transaction in the Data Request Log Sheet.	None	15 minutes	Project Evaluation Officer I
TOTAL:		None	7 days

Data Request on Philippine Identification System for Latest Approved Disaggregated Data

Data Request through Formal Letter Address to the National Statistician and Forwarded to ESSS

Office or Division:	All Divisions of ESSS
Classification:	Simple
Type of Transaction:	Government-to-Citizen (G2C) Government-to-Business Entity (G2B) Government-to-Government (G2G)
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Accomplished Data Request Form

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Endorse data request to ESSS-OANS	1.1 Receive and record in the Incoming Documents log book	None	1 minute	Assistant Statistician
	1.2 Endorse Letter Request to concerned division chief	None	2 minutes	ANS
	1.3 Receive and record in the data request log book	None	1 minute	Statistician Aide
	1.4 Photocopy the request letter	None	1 minute	Statistician Aide
	1.5 File the original copy of the request letter and give the photocopy to the Division Chief	None	1 minute	Statistician Aide
	1.5 Advise concerned technical staff to prepare the data request	None	5 minutes	Division Chief
	1.3 Prepare the requested data and reply letter	None	4 hours	Statistical Analyst Statistical Specialist I Statistical Specialist II
	1.4 Print and submit the data request and reply letter to Supervisor for review and clearance.	None	5 minutes	Statistical Analyst Statistical Specialist I Statistical Specialist II
	1.5 Review correctness and completeness of requested data and reply letter.	None	1.5 hours	Senior Statistical Specialist
	1.6 Submit reply letter together with the requested data to Division Chief for approval/review	None	5 minutes	Senior Statistical Specialist
	1.7 Review/ Approve the Data Request and request for final approval of ANS	None	1.5 hours	Division Chief
	1.8 Transmit to OANS the reply letter, requested data including the photocopy of request letter	None	1 minute	Statistician Aide
	1.9 Approve reply letter and requested data and endorse to the Assistant Secretary	None	10 minutes	ANS
	1.10 Approve reply letter and requested data and endorse to the Assistant Secretary	None	10 minutes	Assistant Secretary of SSO
	Transmit to ONS for final approval of the NS	None	15 minutes	Administrative Officer II
Total		None	8 hours

Data Request through Formal Letter Address to the National Statistician and Forwarded to ESSS

Dissemination of Submitted Office Issuances, Memorandums and Advisories through the EASyDocs

5. Dissemination of Submitted Office Issuances, Memorandums and Advisories through the EASyDocs

Uploading in the EASyDocs Office Issuances, Memorandum and Advisories for information dissemination purposes.

Office or Division:	General Services Division, Records Management Section
Classification:	Simple
Type of Transaction:	G2G - Government to Government
Who may avail:	PSA officials, employees, and Contract of Service Workers
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Approved Office Issuances, Memorandums and Advisories	Records Management Section, 11^thFloor Cyberpod One Eton Centris

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Office Issuances, Memorandum, Advisories to Records Management Section	1.1 Receive and control submitted documents	None	5 minutes	Administrative Officer I
	1.2 Encode documents	None	10 minutes	Administrative Officer I
	1.3 Scan and upload submitted documents to Electronic Access System for PSA Documents (EASyDocs).	None	35 minutes	Administrative Officer I
	1.4 File the submitted documents	None	10 minutes	Administrative Officer I
TOTAL:		None	1 hour

Dissemination of Submitted Office Issuances, Memorandums and Advisories through the EASyDocs

Document Preparation of Processed Documents from Annotation Archives

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Government (G2G)
Who may avail:	Local Government Units (LGU)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE

CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ANNOTATION ARCHIVES (Court Decree Unit, Legal Instruments Unit and RA 9048/RA10172 and Supp. Unit)
	1. Receipt and Control of documents from Annotation Unit		None	10 minutes per batch of 15 sets of documents	Uncon/MV Controller, Annotation Archives Supervisors Annotation Archives Chief CRMD 8^th Floor, CRS Building
	2. “Scan In” the documents using Uncon/MV Processing and tag the document as Completed in the system		None	5 per batch of 15 sets of documents
	3. Forward the documents to the designated Document Preparation personnel		None	5 minutes per batch of 15 sets of documents
	4. Cleaning of the set of documents 4.1. Remove unnecessary notes and tags from the set of documents 4.2. Insertion of Separator for the corresponding unit		None	5 minutes per batch of 15 sets of documents to be cleaned and inserted with separator	Associates, Annotation Archives Supervisors Annotation Archives Chief CRMD 8^th Floor, CRS Building COSW and Associates
	5. Encoding and printing of Transmittal and Forward to Data Capture Center for Scanning (refer to page 237 of Data Conversion of CDLI documents)		None	10 minutes per batch of 15 sets of documents
	6. Hauling and transmission of documents to the Central Archives		None	8 hrs per 300 batch of folders
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: 7 DAYS UPON RECEIPT OF THE DOCUMENTS

Document Preparation of Processed Documents from Annotation Archives

Establishment of Partnerships on the Conduct of Institutional Registration and ePhilID Issuance

One of the core functions of the Registration Management Division (RMD) is to collaborate with national government agencies and Local Government Units to ensure the registration of citizens and resident aliens into the PhilSys. Hence, the RMD coordinates with line agencies and private institutions for the conduct of institutional registration and ePhilID issuance.

Institutional registration refers to the conduct of registrations sequentially at the premises of the partner institution. In October 2022, the Philippine Statistics Authority (PSA) expanded its services for the general public to include ePhilID issuance. The issuance of the ePhilID is PSA’s responsive and proactive initiative to accelerate the provision of PhilSys credentials to registered persons and facilitate the transition to the digital economy.

The institutional approach provides institutions with convenient means to provide PhilSys services to clustered populations.

Office or Division:	Registration Management Division
Classification:	Highly Technical
Type of Transaction:	G2B – Government to Business; G2G – Government to Government
Who may avail:	Government agencies, non-government organizations, private companies, residential facilities, people’s organization
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter (Original/Scanned Copy) containing the following: a. No. of possible registrants b. Contact person and details c. Date/time availability schedule d. Office space and equipment needed e. Internet requirements		Requesting government and private agencies, companies and general public.

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a letter of request addressed to the National Statistician through email at rmd.staff@psa.gov.ph	1.1. Acknowledge receipt of the email. 1.2. Endorse the copy of the letter of request to the Division Chief for perusal.	None	4 hours	Registration Officer I/II
None	1.3. Assign the letter of request to staff for appropriate action.	None	4 hours	Registration Officer V
None	1.4. Draft a letter endorsing the request to the assigned Provincial Statistical Office (PSO).	None	4 hours	Registration Officer I/II/III
None	1.5. Review and endorse the draft letter to the Division Chief.	None	1 day	Registration Officer IV
None	1.6. Review and route the final draft letter to the Office of the Deputy National Statistician.	None	1 day	Registration Officer V, Registration Officer I/II
None	1.7. Review, sign and revert the approved letter to the RMD.	None	3 days	Deputy National Statistician
None	1.8. Email the signed letter to the requesting party and set a meeting with the requesting party and the assigned PSO.	None	1 hour	Registration Officer I/II
2. Acknowledge the request and provide preferred meeting schedule.	2.1. Confirm meeting schedule.	None	1 hour	Registration Officer I/II/III
None	2.2. Conduct a meeting with the requesting party and the assigned PSO.	None	4 hours	Registration Officer V/IV/III
None	2.3. Provide a confirmation date on the actual registration and ePhilID Issuance.	None	1 day	PSO
TOTAL:		None	8 days and 6 hours

Establishment of Partnerships on the Conduct of Institutional Registration and ePhilID Issuance

Establishment of Partnerships on the Setting up of PhilSys Co-location Sites

Section 9 of Republic Act No. 11055 or the Philippine Identification System (PhilSys) Act enumerated the list of government agencies and government-owned and controlled corporations (GOCCs) that will serve as registration centers for PhilSys. This provision also authorizes the PSA to assign other government agencies and GOCCs as registration centers if needed.

Further, Section 2 of the same Act also recognizes the indispensable role of the private sector in promoting the use and ensuring maximum efficiency of the PhilSys. In this regard, the RMD consistent with its core functions, leads the establishment of partnerships on the setting up of PhilSys co-location sites.

Office or Division:	Registration Management Division
Classification:	Highly Technical
Type of Transaction:	G2B – Government to Business; G2G – Government to Government
Who may avail:	Government agencies, non-government organizations, private companies, and residential facilities
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter containing the following: a. Contact person and details b. Date/time availability schedule c. Require Office space and equipment needed d. Internet requirements 2. Memorandum of Agreement (MOA)		Requesting government and private agencies, companies, and institutions.

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a letter of request addressed to the National Statistician via email at rmd.staff@psa.gov.ph.	1.1. Acknowledge receipt of the email. 1.2. Endorse the copy of the letter of request to the Division Chief for perusal.	None	4 hours	Registration Officer I/II
None	1.3. Assign the drafting of proposal letter on the partnership in setting up of PhilSys co-location sites.	None	4 hours	Registration Officer V
None	1.4. Draft the proposal letter.	None	4 hours	Registration Officer IV
None	1.5. Review and route the draft letter to the Office of the Deputy National Statistician.	None	4 hours	Registration Officer V, Registration Officer I/II
None	1.6. Review and endorse the letter to the Office of the National Statistician for signature.	None	1 day	Deputy National Statistician
None	1.7. Review, sign and revert the approved letter to the RMD.	None	3 days	National Statistician, Executive Assistant
None	1.8. Email the approved letter to the partner entity and the assigned PSO and set a meeting to discuss the co-location partnership.	None	1 hour	Registration Officer I/II/III
2. Acknowledge the request and provide preferred meeting schedule.	2.1. Confirm meeting schedule.	None	1 hour	Registration Officer I/II/III
None	2.2. Conduct a meeting with the partner entity to discuss the co-location partnership including the contents of the MOA.	None	2 hours	Registration Officer V/IV/III
None	2.3. Draft and prepare the MOA.	None	3 days	Registration Officer I/II/III/IV
None	2.4. Email the approved template of the MOA to the partner entity for comments.	None	1 hour	Registration Officer I/II
3. Revert MOA to PSA with comments of their Legal team.	3.1. Input comments of partner entity on the draft MOA.	None	4 hours	Registration Officer V
None	3.2. Endorse draft MOA to PSA Legal Service for review and comments.	None	1 day	Registration Officer V
None	3.3. Integrate comments of PSA Legal Service on the draft MOA.	None	4 hours	Registration Officer I/II/III/IV
None	3.4. Endorse the revised MOA to the Office of the Deputy National Statistician for review.	None	4 hours	Registration Officer V
None	3.5. Review and endorse revised MOA to the Office of the National Statistician for signature.	None	1 day	Deputy National Statistician
None	3.6. Review, sign and revert the signed MOA to the RMD.	None	3 days	National Statistician, Executive Assistant
None	3.7. Route to PSA Legal Service for clearance and/or signature.	None	1 day	National Statistician, Executive Assistant
None	3.8. Receive and send signed MOA to the partner entity for their signature.	None	1 hour	Registration Officer I/II
4. Revert the signed MOA to PSA.	4.1. Process the notarization of the signed MOA.	None	1 hour	Registration Officer I/II
5. Received the notarized copy of the MOA.	5.1. Provide the notarized copy to the partner entity.	None	1 hour	Registration Officer I/II
TOTAL:		None	17 days and 5 hours

Establishment of Partnerships on the Setting up of PhilSys Co-location Sites

Evaluation of Billing Statements from Bangko Sentral ng Pilipinas (BSP)

1. Evaluation of Billing Statements from Bangko Sentral ng Pilipinas (BSP)

The Philippine Statistics Authority-Bids and Awards Committee (PSA-BAC), upon due observance of the procurement procedures set forth in the 2016 Revised IRR of Rep. Act No. 9184, recommended the award of the contract for PhilSys card production and card personalization system and machines to BSP. Thus, the PSA engages the services of the BSP through Agency-to- Agency Agreement.

The payment shall be made upon compliance with documentary requirements, and in accordance with the schedule and the terms and conditions stated in the Implementing Guidelines of the Agreement.

Office or Division:	ID Processing and Management Division
Classification:	Highly Technical
Type of Transaction:	G2G – Government to Government
Who may avail:	Bangko Sentral ng Pilipinas
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Statement of Account/Sales Invoice 2. Summary of Billing (List of Delivery Receipts and Quantity) 3. Detailed Delivery Receipts (PSA Batch Number, Inclusive Serial Number, Quantity of Good and Reject)		Bangko Sentral ng Pilipinas
Inspection and Acceptance Report		PhilSys Registry Office - Office of the Deputy National Statistician

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the billing documents.	1.1. Receive and endorse the billing documents of the BSP to the ID Processing and Management Division (IDPMD).	None	1 day	Office of the Deputy National Statistician
None	1.2. Receive the endorsed billing documents and route to the reviewer.	None	6 minutes	Administrative Assistant IDPMD
None	1.3. Review the detailed delivery receipts based on the Notice of Delivery and Delivery Receipts (NDDR) in the billing documents. 1.4. Forward the reviewed billing documents to the Administrative Assistant. Note: Voluminous billing documents are being checked on a monthly basis.	None	1 day	Information Systems Analyst II – Distribution Operations Section IDPMD
None	1.5. Endorse the billing documents to the evaluator.	None	1 minute	Administrative Assistant IDPMD
None	1.6. Conform and sign the detailed delivery receipts.	None	1 hour	Information Technology Officer I – Personalization and Kitting Operations Section IDPMD
None	1.7. Endorse the BSP billing documents to the Inspection Officer for signature.	None	1 minute	Administrative Assistant IDPMD
None	1.8. Sign the “Inspection” box in the Inspection and Acceptance Report (IAR).	None	10 minutes	Inspection Officer (Division Chief) IDPMD
None	1.9. Endorse the billing documents to the Office of the Assistant National Statistician for signature.	None	10 minutes	Administrative Assistant IDPMD
None	1.10. Sign the “Acceptance” box in the IAR.	None	1 day	Assistant National Statistician PCMS/ROS
None	1.11. Receive, control and scan the signed billing documents.	None	1 hour	Administrative Assistant IDPMD
None	1.12. Prepare Justification/ Observations on PhilID Card Personalizati-on for the billing period.	None	1 day	Information Technology Officer I/ Information Systems Analyst II – Personalization and Kitting Operations Section IDPMD
None	1.13. Review and sign the draft Observations on PhilID Card Personalization document.	None	1 hour	Division Chief IDPMD
None	1.14. Endorse the Observations on PhilID Card Personalization document to the ANS.	None	10 minutes	Administrative Assistant IDPMD
None	1.15. Review and initially sign the Observations on PhilID Card Personalization document.	None	1 day	Assistant National Statistician PCMS/ROS
None	1.16. Endorse the Observations on PhilID Card Personalization document to the Office of the Deputy National Statistician.	None	10 minutes	Administrative Assistant PCMS/ROS
None	1.17. Review and initially sign the Observations on PhilID Card Personalization document.	None	2 days	Deputy National Statistician ODNS
None	1.18. Endorse the Observations on PhilID Card Personalization document to the Office of the National Statistician.	None	10 minutes	Administrative Assistant ODNS
None	1.19. Review and approve the Observations on PhilID Card Personalizati-on document (waiting time not included).	None	3 days	National Statistician and Civil Registrar General ONS
None	1.20. Receive, control and scan the approved Observations on PhilID Card Personalizati-on document.	None	30 minutes	Administrative Assistant IDPMD
None	1.21. Check the billing documents if all are signed and attach the approved Observations on PhilID Card Personalization to the billing documents.	None	30 minutes	Administrative Assistant IDPMD
None	1.22. Prepare transmittal/routing slip.	None	5 minutes	Administrative Assistant IDPMD
None	1.23. Endorse the completed, signed and approved billing documents to General Services Division (GSD).	None	30 minutes	Administrative Assistant IDPMD
None	1.24. Process the billing documents. Note: GSD will check and verify the BSP billing documents and endorse to the next billing processors (Accounting and Budget Division).	None	5 days	Administrative Assistant/ Officer GSD
TOTAL:		None	14 days, 4 hours and 33 minutes

Evaluation of Billing Statements from Bangko Sentral ng Pilipinas (BSP)

Citizen's Charter
Civil Registration Concerns
- Central Citizen Charter
- Backend Citizen Charter
Feedback and Complaints
Certificate of Compliance

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Conduct of Vulnerability Assessment and Penetration Testing (VAPT) on New and Existing PRO Systems

Copy Issuance of Birth Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Birth Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Copy Issuance of Birth Record or Birth Certificate (Walk-in clients) at PSA Civil Registry System– Regional Outlet

Copy Issuance of Death Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Death Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Copy Issuance of Marriage Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase I (CRS-ITP1)

Copy Issuance of Marriage Certificate at PSA civil-registry-system-outlet under Civil Registry System Information Technology Project Phase II (CRS-ITP2)

Correction of erroneous indices through Production Vital Event Maintenance (Prod-VE)

Data conversion of CDLI Annotated Documents

Data Conversion of Civil Registry Documents from Monthly Report (Birth, Marriage, Death)

Data Matching of requests coming from Partner Agencies compared with the Civil Registry System (CRS) records of the PSA

Data Request on Philippine Identification System for Latest Approved Cumulative Data

Data Request on Philippine Identification System for Latest Approved Disaggregated Data

Data Request through Formal Letter Address to the National Statistician and Forwarded to ESSS

Dissemination of Submitted Office Issuances, Memorandums and Advisories through the EASyDocs

Document Preparation of Processed Documents from Annotation Archives

Establishment of Partnerships on the Conduct of Institutional Registration and ePhilID Issuance

Establishment of Partnerships on the Setting up of PhilSys Co-location Sites

Evaluation of Billing Statements from Bangko Sentral ng Pilipinas (BSP)

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