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1.2 Plan and Estimate QIS

Office or Division:	Systems Development Division and Systems Quality Assurance Division
Classification:	Simple
Type of Transaction:	G2G - Government Agency/Employee/Official
Who may avail:	All Subject Matter Divisions (SMDs)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Accomplished Request for Systems Support (RSS)			Softcopy Template provided by SDD to be accomplished by SMD to be accomplished by SMD
Business Process Flow			SMD
User Stories with Acceptance Criteria			Template provided by SDD to be accomplished by SMD
Data Entry Specifications			Template provided by SQAD to be accomplished by SMD
Data Validation Specifications			Template provided by SQAD to be accomplished by SMD
Table Formats			To be provided by SMD
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Attend the preliminary meeting		1. Identify the focal person (Product Owner/Client) from the requesting PSA unit, members of QA team (any ISA III or ISA II, or ISA III from SQAD), Scrum Master (any ISA II or ISA III from SDD), members of the Scrum Team (any ISA III or ISA II or ISA I from SDD) and requesting PSA unit (optional)	None	1 Hour	Head of the Requesting PSA Unit, SDD Division Chief, SQAD Division Chief, ISA III of SDD, ISA III of SQAD
		2. Schedule the kick-off meeting 2.1 Agree on the terms of reference of all members for the special order (SO) for the creation of a project team	None	1 Hour	Head of the Requesting PSA Unit, SDD Division Chief, SQAD Division Chief, ISA III of SDD, ISA III of SQAD

	3. Prepare the special order (SO) for the creation of a project team and the terms of reference of all members 3.1 Prepare the special order (SO) for the creation of a project team and the terms of reference of all members	None	1 Hour	SDD ISA III
	4. Review and recommend the approval of the SO for the creation of a project team	None	30 Minutes	SDD Division Chief
	5. Review and approve the SO for the creation of a project team	None	10 Minutes	National Statistician and Civil Registrar General
TOTAL:		None	3 Hours and 40 Minutes

Plan and Estimate QIS

Preparation of Registration Kits for the Institutional Based and Overseas PhilSys Registration

9. Preparation of Registration Kits for the Institutional Based and Overseas PhilSys Registration

As the Philippine Statistics Authority proceeds with the Philippine Identification System (PhilSys) registration of more Filipinos at all designated sites in the country, the agency conducts institutional registrations in coordination with government agencies and organizations and has also begun registering Overseas Filipinos through the PhilSys Registry Office.

To ensure the smooth implementation of the registration process, the Infrastructure and Systems Management Division (ISMD) provides technical support to PhilSys Registration by registering individuals from these institutions. The ISMD uses the registration kit and peripherals (acting as Registration Kit Operator) and provides onsite support in case technical problems arise.

Office or Division:	Infrastructure and Systems Management Division
Classification:	Complex
Type of Transaction:	G2G - Government to Government
Who may avail:	Registration Management Division
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Information regarding the request for technical support including the: a. Number of staff needed b. Date and Venue of registration c. Required number of registration kits d. Other Requirements (e.g., Special Order)		Registration Management Division

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide details related to the target institutional-based and/or overseas venue of PhilSys Registration.	1.1. Acknowledge receipt of the request and provide assigned personnel.	None	20 minutes	Information Technology Officer I/II/III
None	1.2. Test the items to be used in registration (i.e., Registration Kit, Biometric Devices, peripheral devices).	None	2 hours	Computer Maintenance Technologists I/II / Information Systems Analysts I/II
2. Receive the tested items to be used in registration (i.e., Registration Kit, Biometric Devices, peripheral devices).	2.1. Provide the tested items to be used in registration (i.e., Registration Kit, Biometric Devices, peripheral devices) to the RMD.	None	15 minutes	Computer Maintenance Technologists I/II / Information Systems Analysts I/II
TOTAL:		None	2 hours and 35 minutes

Preparation of Registration Kits for the Institutional Based and Overseas PhilSys Registration

Processing and Scanning of Specimen Signature of LCRO and Shari’a Registrars and Authorized Personnel

Office or Division:	Civil Register Management Division
Classification:	Simple
Type of Transaction:	Government-to-Government (G2G)
Who may avail:	Local Government Units (LGU)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Updates on the specimen signature report of the city/municipal civil registrar and authorized signatories of the LCRO		Local Civil Registry Office (LCRO)
Updates on the specimen signature report of the Sharia Circuit/District Registrars		Sharia Courts
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT RECEIPT AND CONTROL UNIT
	1. Receipt and control of endorsed updated specimen signature from LCROs and Shari’a Registrars through couriers and LCRCU.		None	1 hour per batch of 75 documents.	Unisys Associate and Contract of Service Worker, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Encode in RCC and print transmittal		None	1 hour per batch of 75 documents.	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building
	3. Transmit the endorsed updated specimen signature to Production and Maintenance Unit (PMU) for scanning.		None	20 minutes	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
PRODUCTION AND MAINTENANCE UNIT
	4. Receipt and control of updated specimen signature.		None	1 hour per batch of 75 documents.	Unisys Associate, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Supervisor Registration Officer III PMU 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	5. Countersign each updated specimen signature.		None	1 hour per batch of 75 documents.	Unisys Associate, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Supervisor Registration Officer III PMU 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	6. Scanning and loading of updated specimen signature in CRS database.		None	1 hour per batch of 45 documents.	Unisys Associate, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Supervisor Registration Officer III PMU 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	7. Sort and file the updated specimen signature reports		None	10 minutes per batch of 45 reports	Unisys Associate, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Supervisor Registration Officer III PMU 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	8. Folio and label the compilation of specimen signatures reports		None	1 hour and 30 minutes per 10 folios	Authentication Officer Production and Maintenance Unit (PMU) 6^th Floor CRS Building Chief CRMD 7^th Floor CRS Building
	9. Prepare transmittal and hauling of folios for Central Archives filing		None	Within 8 hours Note: Central Archives located outside the CRS Building	Authentication Officer Production and Maintenance Unit (PMU) 6^th Floor CRS Building Chief CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: 3 days

Processing and Scanning of Specimen Signature of LCRO and Shari’a Registrars and Authorized Personnel

Processing of Administrative Naturalization (PSA CRS Outlet – East Avenue ONLY)

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens(G2C)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Certificate of Naturalization		Department of Foreign Affairs (DFA) Special Committee on Naturalization (SCN) Bureau of Immigration (BI)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
MICROFILM UNIT
Client requests a Certified Photocopies of attachments at CRS Central Outlet	1. Print and Sort AF by date of release, type of document, by year, province, and municipality	None Note: Processing fee for copy issuance of the PSA copy of the Certificate of Renunciation is being collected by the PSA CRS Outlet - East Avenue, Q.C.	1 hour per batch of 500 Application Forms	Librarian (Associate) Microfilm Unit Supervisor Microfilm Unit Chief, CRMD CRS Building, Quezon City
	2. Prepare transmittal of AFs and route to Legal Instruments Unit	None	5 minutes per request	Team Lead (Associate) Microfilm Unit Registration Officer II Supervisor, Microfilm Unit Chief, CRMD CRS Building, Quezon City
LEGAL INSTRUMENTS UNIT
	1. Receipt and “Scan In” the AF from Microfilm Unit	None.	1 minute per request	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	2. Retrieve the set of documents from archives	None	3 days	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	3. Photocopy the set of documents	None	5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	4. Stamp the photocopied document with “Certified True Copy”.		2 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	5. Prepare transmittal and transmit the documents to the Authorize Signatory		5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	6. Sign the documents and forward the documents the Releasing of the CRS Central Outlet		1 day	Registration Officer III and Registration Officer II CRS, CRMD
	7. Logged out as “completed” in the system		1 minute	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Administrative Naturalization (PSA CRS Outlet – East Avenue ONLY)

Processing of Civil Registry Documents Received from Monthly Submissions from the Local Civil Registry Offices and Sharia Courts

Copies of birth, marriage, death certificates and other registrable documents are submitted monthly by the Local Civil Registry Offices (LCROs) within the 10th day of reference month to the Provincial Statistics Offices (PSOs). The PSOs processed the consolidated report of the LCROs within 6 weeks prior to submission to the Civil Register Management Division (CRMD) of the PSA.

Office or Division:	Civil Register Management Division
Classification:	Highly Technical
Type of Transaction:	Government-to-Citizens (G2C), Government to Government (G2G)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS
Submission of PSOs by month, by type of documents: 1. Birth, marriage, death (regular) 2. Shari’a documents (marriage, Conversion to Islam, and Certificate of Divorce of Muslim Filipinos 3. Court decrees, legal instruments, RA 9048, RA 10172, and supplemental reports 4. Electronic Endorsement documents (Birth, death, marriage processed at the CRS Outlets) 5. Specimen Signature submission of Local Civil Registrars and Sharia Courts
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT PROCESSING UNIT
	1. Receipt and control of civil registry documents from designated PSA liaison officers and through couriers 2. Sorting of documents by type	None	1 hour per batch of 1,800 documents	Receipt and Control Staff (Associate) DPU, 3^rd Floor CRS Building Supervisor DPU, 3^rd Floor CRS Building
	3. Machine Control batches/number of documents received	None	1 hour per batch of 1,800 documents	Receipt and Control Staff (Associate) and Contract of Service Worker (COSW) DPU, 3^rd Floor CRS Building Supervisor DPU, 3^rd Floor CRS Building
A. Processing of Birth, Marriage, Death Regular Documents Note: Expected Output - Documents are in folio, ready for scanning)
	1. Distribution of civil registry documents for document grooming	None	15 minutes	R & C Staff (Associate) DPU, 3^rd Floor CRS Building Supervisor DPU, 3^rd Floor CRS Building
	2. Document grooming and quality control	None	1 hour per batch of 400 documents	Regular Personnel, Associates and COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	3. Manual certification pass	None	1 hour per batch of 400 documents	Regular Personnel, Associates and COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	4. Submission of the processed documents to Machine Controller after grooming and quality control 5. Forward batch of documents for filing and labeling	None	10 minutes	Associates DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	6. Folioing and labelling of batched civil registry documents	None	1 hour per 8 folios	Regular and Associates DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	7. Control and record folio number and batches by type of documents, by province and city/municipality, and date of receipt		1 hour per 13 folios	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	8. Controller transmit folios to Vital Statistics Division (VSD) for data cleaning	None	30 minutes	Associates and COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	9. VSD receive the transmitted folios	None	15 minutes	Receipt and Control staff VSD 8^th Floor, CRS Building Chief VSD 8^th Floor, CRS Building
Note: VSD conducts data cleaning and completeness check prior to transmittal of the folios of documents to the Data Capture Center (DCC) for scanning and loading of the documents in the CRS database. Separate flow is provided for data conversion (DCC processes)
B. Processing of CDLI Annotated Documents Note: Expected Output - Received documents are sorted by type and encoded in the Receipt and Control System (RCC) Separate flow for the annotation processing and loading in the CRS database of monthly CDLI documents
	Receipt and control of annotated documents is found in Steps 1-3, page 237 1. Sort documents by type of Annotation (i.e. supplemental report, RA 9048, legitimation, RA 9255) 2. Distribute documents to encoders	None	1 hour per batch of 180 documents	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	3. Encode documents in RCC 4. Print generated RCC transmittal 5. Control and transmit documents to Concerned archives/unit	None	1 hour per batch of 75 documents	Associates, COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
C. Processing of Shari’a Documents Note: Expected Output - Received documents encoded in the DVSS 2011, in folio and ready for scanning
	Receipt of Sharia documents is found in Steps 1-3, page 237 1. Check transmittal vs. documents attached	None	5 minutes	COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	2. Document grooming and quality control	None	1 hour per batch of 400 documents	COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	3. Manual certification pass	None	1 hour per batch of 400 documents	COSWs DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	4. Submission of the processed documents to Machine Controller after grooming and quality control 5. Forward batch of documents for folioing and labeling	None	10 minutes	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	6. Folioing and labelling of batched civil registry documents	None	1 hour per 8 folios	Regular and Associates DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	7. Data entry using DVSS2011		1 hour per batch of 20 documents	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	8. Prepare transmittal of documents for scanning 9. Forward to Data Capture Center for scanning	None	30 minutes	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
D. Processing of Electronic Endorsement Documents Note: Expected Output – Received documents are filed in folios ready for manual retrieval, in case there is a problem
	Receipt and control of Electronic Endorsement documents is found in Steps 1-3, page 237 1. Sorting and document grooming	None	1 hour per batch of 200 documents	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	2. Encoding/Control of received documents (thru Excel files) 3. Print transmittal to Concerned Unit	None	1 hour per batch of 75 documents	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	4. Forward the documents to Central Archives for following	None	30 minutes	COSW DPU Central Archives, Caloocan City Supervisor DPU, 3^rd Floor CRS Building
E. Processing of Application for Marriage License (AML) Note: Expected Output - Received documents are filed in folios ready for manual retrieval
	Receipt and control of AML is found in Steps 1-3, page 237 1. Document grooming	None	1 hour per batch of 200 documents	Administrative Aide VI DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	2. Folioing and labelling	None	1 hour per 10 folios	Administrative Aide VI DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	3. Encoding of transmittal for archiving (thru Excel files) 4. Print transmittal of documents to be transferred to Central Archives	None	1 hour per 20 folios	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
	5. Forward the documents to the Central Archives	None	Within 8 hours	COSW DPU 3^rd Floor, CRS Building Supervisor DPU, 3^rd Floor CRS Building
Note: Hauling of documents in folios is done weekly

Processing of Civil Registry Documents Received from Monthly Submissions from the Local Civil Registry Offices and Sharia Courts

Processing of Civil Registry Documents under Circular 91-6 (Physical Transfer of Document)

Circular No. 91-6 which was signed and issued on 18 November 1991 provides the guidelines in the physical transfer of civil registry documents that were registered other than the place of the occurrence of the vital events (birth, death, and marriage. This is in compliance with the general rule that the place of occurrence is the place of registration of a vital event.

CRMD processes documents subject for annotation under Circular No. 91-6.

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Endorsement letter from the Local Civil Registry Office		Local Civil Registry Office (LCRO) of the place where the document has been physically transferred
2. Certified photocopy of Annotated Civil Registry Documents
3. Certified photocopy of Un-annotated Civil Registry documents
4. Certified photocopy of the registry book
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Local Civil Registry Office endorse Civil Registry documents with annotation under Circular 91-6 to the PSA Central Office through courier and LCRCU	1. Receipt and control of endorsed Civil Registry documents (with annotation on Circular No.91-6) in the Central Office.		None	1 hour per batch of 75 documents.	Unisys Associate and COSW, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Encode in RCC and print transmittal		None	1 hour per batch of 75 documents.	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building
	3. Sign CRDs with remarks under Circular No. 91-6		None	1 hour per batch of 120 CRDs.	Supervisor Registration Officer III DRCU 3^rd Floor CRS Building
	4. Transmit the documents with transmittal to Production and Maintenance Unit (PMU) for processing		None	20 minutes	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
PRODUCTION AND MAINTENANCE UNIT
	5. Evaluation of the receipt CRDs with Circular No. 91-6 annotation 5.1If passed, refer to Page 11 of PMU Process 5.2 If failed, draft communication letter to the concerned C/MCR		None		Registration Office III and Registration Officer II, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Civil Registry Documents under Circular 91-6 (Physical Transfer of Document)

Processing of Contract of Service Worker (COSW) Bi-monthly Payrolls

2. Processing of Contract of Service Worker (COSW) Bi-monthly Payroll

Office or Division:	Finance and Administrative Service
Classification:	High Technical
Type of Transaction:	G2G - Government to Government
Who may avail:	PSA Central Office regular officials and employees
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Accomplishment Report	Concerned Division of COSW
Alternative Logbook of Attendance (ALBA)	Concerned Division of COSW
Authority to Transact Business (ATRB)	Concerned Division of COSW
Special Order (SO)	Concerned Division who initiated the training
Certificate of Appearance	Concerned Division who initiated the training
Attendance Sheet	Concerned Division who initiated the training

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Receive Daily Time Records (DTRs)	1.1 Extract DTR data from biometric machine of Central Office (including travel time)	None	4 hours	Administrative Assistant V Administrative Aide VI (Human Resources Division)
1. Receive Daily Time Records (DTRs)	1.2 Email DTR to respective COSW Payroll Focal Person	None	4 hours	Administrative Assistant V (Human Resources Division)
2. Print the received DTR and prepare duly signed necessary attachments such as: - Accomplishment Report - Alternative Logbook of Attendance (ALBA) - Authority to transact Business (ATRB) - Special Order(SO) /Travel Order - Certificate of appearance/ Attendance Sheet - Work from Home Form (Annex A, B, E), if applicable		None	1 day	COSW Payroll Focal Person
2. Collate and check for completeness of payroll attachment for signature of Immediate Supervisor and Division Chief: - Obligation Request and Status (ORS) for COSW Payroll - COSW payroll		None	2 days	COSW Payroll Focal Person
4. Transmit payroll with necessary attachments to the Budget Division	4.1 Encode received payroll from COSW for monitoring purposes	None	4 hours	Receipt and Control (Budget Division)
	4.2 Process the following: - Obligation Request and Status (ORS) for COSW Payroll - COSW payroll	None		Administrative Assistant (Budget Division)
	4.3 Process COSW Payroll with corresponding Obligation Request and Status (ORS)	None		Chief Administrative Officer/Officer-in-Charge (Budget Division)
	4.4 Review and sign COSW payroll and ORS	None		Chief Administrative Officer/Officer-in-Charge (Budget Division)
	4.5 Encode outgoing COSW payroll for monitoring purposes and forward to the Accounting Division (AD)	None		Receipt and Control (Budget Division)
	4.6 Encode received payroll from BD for monitoring purposes	None	1 day	Receipt and Control (Accounting Division)
	4.7 Check the documentary requirements as to the following: - COSW Daily Rate according to contract - Computation of daily amount based on Daily Time Record and Accomplishment Report - Other necessary attachments	None		Accounting Division’s Payroll processors
	4.8 Review and sign COSW payroll	None		Accountant/Officer-in-Charge (Accounting Division)
	4.9 Encode outgoing COSW payroll for monitoring purposes and forward to Cashier Section	None		Receipt and Control (Accounting Division)
	4.10 Receive and encode COSW payroll and signed ORS from Accounting Division for monitoring purposes	None		Receipt and Control (Cashier Section)
	4.11 Prepare Advice to Debit Account (ADA) and route to AD for signature	None	1 day 1 day	Administrative Officer V (Cashier Section)
	4.12 Review and sign ADA and forward to FAS-OANS	None		Chief Administrative Officer (Accounting Division)
	4.13 Sign ADA and forward to Cashier Section for transmittal to Landbank	None		Assistant National Statistician for FAS
	4.14 Receive signed ADA and transmit to Landbank for crediting	None		Administrative Officer V (Cashier Section)
	4.15 Clear credited ADA to COSW bank account	None		Landbank
TOTAL		None	7 days and 4 hours

Processing of Contract of Service Worker (COSW) Bi-monthly Payrolls

Processing of Documents under Memorandum Circular 2010-04

Correction of entries involving errors the geographic, statistical portion and/ or registry number in a civil registry document that cannot be corrected by judicial means or RA 9048 are processed at the CRMD.

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Endorsement letter from the Local Civil Registry Office		Local Civil Registry Office (LCRO) of the place of the vital event
2. Letter of request for correction pursuant to OCRG Memorandum Circular 2010-04 from the clients or Local Civil Registry Office
3. Certified photocopy of Annotated Civil Registry Documents
4. Certified photocopy of Un-annotated Civil Registry documents
5. Certified photocopy of the registry book
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT RECEIPT AND CONTROL UNIT AND LOCAL CIVIL REGISTRARS COORDINATING UNIT
1. Local Civil Registry Office endorse Civil Registry documents with annotation under MC 2010-4 to the PSA central office through courier and LCRCU	1. Receipt and control of Civil Registry documents with annotation under MC 2010-4 to the PSA central office through courier and LCRCU	None	1 hour per batch of 75 documents.	Unisys Associate and Contract of Service Worker, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Encode in RCC and print transmittal	None	1 hour per batch of 75 documents.	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building
	3. Sign CRDs with remarks under MC 2010-04	None	1 hour per batch of 120 CRDs.	Supervisor Registration Officer III DRCU 3^rd Floor CRS Building
	4. Transmit the documents with transmittal to Production and Maintenance Unit (PMU) for processing (refer to Page 11 of PMU Process)	None	20 minutes	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
PRODUCTION AND MAINTENANCE UNIT
	5. Evaluation of the receipt CRDs with MC 2010-04 annotation 5.1If passed, refer to Page 11 of PMU Process 5.2 If failed, draft communication letter to the concerned C/MCR	None		Registration Office III and Registration Officer II, Production and Maintenance Unit (PMU) 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Documents under Memorandum Circular 2010-04

Processing of Electronic Endorsement Documents thru Courier

Civil registry documents endorsed by piecemeal/advance endorsement directly to the Central Office through courier are processed also through Electronic Endorsement scheme. The CRMD through the Production and Maintenance Unit (PMU) encodes the data using DVSS, scans and loads the image in the production database ready for copy issuance upon request of the general public.

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter of endorsements from the concerned Local Civil Registry Office		Issued by the concerned Local Civil Registry Office (LCRO)
Endorsed civil registry document birth, marriage, death or other documents (OCRG Copy or certified photocopy)		Issued by the concerned Local Civil Registry Office (LCRO)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Document Receipt and Control Unit and Local Civil Registrars Coordinating Unit
1. Local Civil Registry Office endorse Civil Registry documents (Piecemeal & Endorsement) to the PSA central office through courier and LCRCU.	1. Receipt and control of endorsed Civil Registry documents (Piecemeal & Endorsement) from LCROs through couriers and LCRCU by DRCU.	None	1 hour per batch of 75 documents.	Unisys Associate and COSW, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Encode in RCC and print transmittal	None	1 hour per batch of 75 documents.	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building
	3. Sign CRDs	None	1 hour per batch of 120 CRDs.	Supervisor Registration Officer III DRCU 3^rd Floor CRS Building
	4. Transmit the endorsed documents/ piecemeal with transmittal to Production and Maintenance Unit (PMU) for processing (refer to Page 11 of PMU Process)	None	20 minutes	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III DRCU 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Electronic Endorsement Documents thru Courier

Processing of Electronic Endorsement Documents thru Outlets

Electronic endorsement allows PSA Serbilis Outlets to accept documents of previously registered copy as well as advance submission to the PSA Central Office. The civil registry documents are scanned at the PSA CRS Outlets and electronically forwarded to the central back-end processing for verification and approval.

Office or Division:	Civil Register Management Division
Classification:	Simple
Type of Transaction:	Government-to-Citizen (G2G)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Letter of endorsement from the Local Civil Registry Office (LCROs)		Local Civil Registry Office (LCRO) of the place of registration and occurrence
2. Endorsed birth, marriage, or death document (OCRG Copy or certified photocopy of the document) City/Municipal Civil Registrar (C/MCR) or his/her designated liaison officer, or through courier transmit the documents for electronic endorsements at the PSA CRS Outlet.
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. LCRO endorse the document to the nearest CRS Outlet through courier or hand carried by their authorized liaison officers	PSA CRS Outlet 1. Scan the civil registry document using Electronic Endorsement module		None Note: Client will pay for Php155.00 per copy once the document has been approved at Central Office		Electronic Endorsement staff PSA CRS Outlet Supervisor PSA CRS Outlet Supervisor
	CRMD- Production and Maintenance Unit (PMU) 2. Receipt and control of endorsed scanned civil registry documents in the central back-end office thru Electronic Endorsement (EE) system		None	1 hour per batch of 20 documents	Electronic Endorsement (EE) Approvers, PMU 6^th Floor, CRS Building Supervisor Registration Officer III PMU 6^th Floor, CRS Building Chief, CRMD CRS Building Quezon City
	3. View the submitted documents using EE system		None	1 hour per batch of 20 documents	EE Approvers PMU 6^th Floor CRS Building Supervisor Registration Officer III PMU 6^th Floor CRS Building Chief, CRMD CRS Building Quezon City
	4. Verify the submitted document using CRD/CDLI Search and CRQS/DVSS 4.1If verification in the CRS database yield negative result and the scanned record from the outlet has clear and readable entries, proceed to Step 4 4.2If the scanned image from the Outlet has blurred or unreadable entries, yield negative result in the database but positive in the CRQS or DVSS, request for manual retrieval from the Central Archives the original documents. Proceed to page 10 for the steps of Central Archives (Amparo) processes 4.3Upon receipt of the manually retrieved document from the Archives, match the pulled out documents w/ the scanned image from the outlet 4.3.1 If there are discrepancies of entries between the endorsed document and the original document from archive, the document pulled out from the Archives, and if clear copy, will be scanned and approved. 4.3.2 If the original copy pulled out from the archives has blurred entries and with discrepancy of entries, indicate in the evaluation form the discrepancies 4.3.3 Prepare a feedback notice to indicate disapproval of the EE document using EE system		None	1 hour per batch of 12 documents Note: manual retrieval or pull out at the Archives takes 2 working days	EE Approvers PMU Supervisor Registration Officer III PMU Chief, CRMD CRS Building Quezon City
	5. Verify specimen signature of the issuing Local Civil Registrar/City Civil Registrar 5.1 If the specimen signature of the scanned documents passed verification, approve the document. 5.2 If document image did not pass specimen verification, disapprove w/ feedback.		None	1 hour per batch of 12 documents	(EE) Approvers, PMU 6^th Floor, CRS Building Supervisor Registration Officer III PMU 6^th Floor, CRS Building Chief, CRMD CRS Building Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:3 WORKING DAYS Special cases: those for manual retrieval at Central Archives which requires two (2) working days to pull-out the original document will be adjusted to 5 working days

Processing of Electronic Endorsement Documents thru Outlets

Processing of Erroneous Annotations under Exception Correction Form (ECF)

Documents that undergo correction using the Exception Correction Form (ECF) are those records which are already annotated and loaded in the Civil Registry System (CRS) database under the following conditions:

Record contains erroneous annotations,
Record contains blurred and/or unreadable entries (for replacement),
Additional annotations required,
Document used for annotations are not the proper documents.

The annotated record in the database needs to be replaced to ensure that the proper documents will be issued to the clients. Sources of such requests for ECF are from walk-in clients which were previously issued an annotated document in security paper (SECPA). Other sources are emails/communications received from PSA-RSSO, PSA-PSO, Local Civil Registrars, and general public.

Office or Division:	Civil Register Management Division
Classification:	Highly Technical
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All clients of legal age (18 yrs. old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
From Walk-in Clients:
1) Annotated document in SECPA containing the erroneous entry
2) Original copy of the Official Receipt issued to the client
Request through Email/Letters from PSA-RSSO, PSA-PSO, the Local Civil Registrars, and clients
· Letter request containing the information of the entries to be corrected in the annotated document done by PSA
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
CRS Serbilis Outlet receive the requirements for processing and schedule return of the client for release of the document requested at the Outlet	1. Receipt and control of Civil Registry documents (for ECF from other Archives/Unit, through email (from Outlets and clients), letters and walk-ins through the Public Assistance and Complaint Desk)		None	Day 1 5 minutes	Uncon/MV Operator Production and Maintenance Unit (PMU) 6^th Floor CRS Building
	2. The designated authorize personnel evaluates the annotated and un-annotated CRDs with the supporting documents		None	3 hours per batch of 25 documents	Registration Officer II and COSW Production and Maintenance Unit (PMU) 6^th Floor CRS Building
	3. Prepare the transmittal and the Exception Correction Form for signature of Project Director/ANS		None		COSW, Production and Maintenance Unit (PMU) 6^th Floor CRS Building
	4. Send email to Unisys administrator the list documents for ECF for approval and implementation		None		Supervisor Registration Officer III, Production and Maintenance Unit (PMU) 6^th Floor CRS Building
	5. Approved ECF will be routed to the concerned unit for re-processing of the documents		None	30 minutes	PMU Controller
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: 7 WORKING DAYS

Processing of Erroneous Annotations under Exception Correction Form (ECF)

Processing of Leave Applications (Other Central Office operating units)

2. Processing of Leave Application (Other PSA Central Office operating units)

Leave of absence is generally a right granted to PSA officials and employees not to report for work with or without pay as may be provided by law and rules and regulations prescribed by the Civil Service Commission.

Office or Division:	CRCSO-FAS-HRD
Classification:	Complex
Type of Transaction:	G2G - Government-to-Government
Who may avail:	PSA regular employees of other Central Office operating units except Finance and Administrative Service
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Civil Service Commission (CSC) Form 6 (Leave Application Form) If Sick Leave of more than five (5) days: Medical Certificate If Leave is more than 30 days: Office Clearance If Leave under Magna Carta for Women: Medical Certificate Clinical Summary Histopathological Report Operative Technique Duration of the surgery/employee’s estimated time of recuperation	Downloadable at PSA Net and CSC Website Attending Physician Downloadable at PSA Net and CSC Website (to be provided by employees filing leave) Attending physician Attending physician Attending physician Attending physician Attending physician

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit personally the accomplished CSC Form 6 (leave application form) or Email/send thru courier	1.1 Receive, record and forward the leave application form to the designated processor	None	2 hours	Administrative Assistant III
	1.2 Retrieve leave card from files and determine leave balance	None	1 day	Administrative Officer IV Administrative Officer II
	1.3 Encode the updated leave balance under certification of leave (Box 7.A of the leave application form) and forward to immediate officer or next in rank for review	None	4 hours	Administrative Officer IV Administrative Officer II
	1.4 Review/Initial and forward the leave application form to the immediate supervisor for review and endorsement to HRD Chief	None	4 hours	Administrative Officer V
	1.5 Affix signature on the Certification Leave Credits in box 7.A	None	2 days	Chief Administrative Officer
2. Receive the signed application for leave form from HRD (by client) Receive the application from the HRD Liaison Officer	2.1 Release the certified application for leave form to the client or Release application form to the office Secretary	None	2 days	Administrative Assistant III/ HRD Liaison Officer
3. Forward to office of the immediate supervisor for appropriate recommendation (Box 7.B)	1. Record and forward to the Immediate Supervisor	None	5 hours	Office/Service/ Division Secretary
	2. Evaluate and act on the application (Box 7.B)	None	3 days	Supervisor/ Division Chief/Unit Head of the employee
	3. Forward acted form to the approving official	None	4 hours	Administrative Assistant III
	4. Evaluate and act on the application form (7.C)	None	3 days	ANS/DNS/NS
	5. Release the approved leave application to HRD	None	1 day	Office/Service/ Division Administrative Assistant III (Secretary)
	3.6 Receive, file and sort approved leave application form.	None	4 hours	Administrative Assistant II
4. Receive from the HRD Liaison Officer a copy of approved leave application form	4.1 Deliver a copy of the approved leave application form to concerned official or employee	None	1 day	Administrative Assistant II
5. Fill out and submit feedback form	5.1 Issue feedback form for accomplishment of the client and forward accomplished feedback form to the designated HR officer for records and monitoring.	None	20 minutes	Administrative Assistant III
	TOTAL	None	16 days and 20 minutes (includes waiting time)

Processing of Leave Applications (Other Central Office operating units)

Processing of Leave Applications (within the Finance and Administrative Service)

1. Processing of Leave Application (within Finance and Administrative Service)

Office or Division:		CRCSO-FAS-HRD
Classification:		Complex
Type of Transaction:		G2G - Government-to-Government
Who may avail:		Finance and Administrative Service (FAS) regular employees
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Civil Service Commission (CSC) Form 6 (Leave Application Form) If Sick Leave of more than five (5) days: Medical Certificate If Leave is more than 30 days: Office Clearance If Leave under Magna Carta for Women: Medical Certificate Clinical Summary Histopathological Report Operative Technique Duration of the surgery/employee’s estimated time of recuperation			Downloadable at PSA Net and CSC Website Attending Physician Downloadable at PSA Net and CSC Website Attending physician Attending physician Attending physician Attending physician Attending physician
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the Human Resources Division (HRD) to file leave application or email HRD for assistance	1.1 Assist the employee to the designated computer with Leave Administration System then print filed Leave Application form		None	1 hour	Administrative Officer II
2. Sign filed Leave Application form	2.1 Record and forward the leave application form to the designated processor		None	1 hour	Administrative Officer II
	2.2 Affix initial and forward to immediate supervisor or next in rank for review		None	4 hours	Administrative Officer IV Administrative Officer II
	2.3 Review/Initial and forward the leave application form to the HRD Chief/Designated Officer-in-Charge for review and endorsement		None	4 hours	Administrative Officer V
	2.4 Affix signature on the Certification Leave Credits in box 7.A		None	1 day	Chief Administrative Officer
3. Receive the signed application for leave form from HRD (by client) Receive the application from the HRD Liaison Officer	3.1 Release the certified application for leave form to the client or Release application form to the office Secretary		None	1 day	Administrative Assistant III/ HRD Liaison Officer
4. Forward to office of the immediate supervisor for appropriate recommendation (Box 7.B)	4.1 Forward to the Immediate Supervisor		None	5 hours	Office/Service/ Division Secretary
	4.2 Evaluate and act on the application (Box 7.B)		None	1 day	Supervisor/ Division Chief/ Unit Head of the client
	4.3 Forward acted form to the approving official		None	2 hours	Administrative Assistant III
	4.4 Evaluate and act on the application form (7.C)		None	1 day	ANS for FAS
	4.5 Release the approved leave application to HRD		None	4 hours	Office/Service/ Division Administrative Assistant III (Secretary)
	4.6 Receive, file and sort approved leave application form.		None	1 day	Administrative Assistant II
5. Receive from the HRD Liaison Officer a copy of approved leave application form	5.1 Deliver a copy of the approved leave application form to concerned official or employee		None	1 day	Administrative Assistant II
6. Fill out and submit feedback form	6.1 Issue feedback form for accomplishment of the client and forward accomplished feedback form to the designated HR officer for records and monitoring.		None	20 minutes	Administrative Assistant III
	TOTAL			8 days, 5 hours, and 20 minutes (includes waiting time)

Processing of Leave Applications (within the Finance and Administrative Service)

Processing of Option to Elect Philippine Citizenship (PSA CRS Outlet -East Avenue ONLY)

It is a statement that allows the child (those who were born before January 17, 1973, of Filipino mothers and of alien fathers) to choose or elect Philippine Citizenship upon reaching the majority. It is signed and sworn to by the party concerned before any officer authorized to administer oaths and shall be filed with the nearest Local Civil Registry Office. The said party shall accompany the aforesaid statement with the oath of allegiance to the Constitution and Government of the Philippines (Sec. 1 CA No. 625)

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens(G2C)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Affidavit of Election of Philippine Citizenship (one photocopy certified by the concerned LCRO)		Concerned Local Civil Registry Office (LCRO)
2. Certificate of the Election of Philippine Citizenship (one original copy)
3. Un-annotated Certificate of Live Birth (one photocopy certified by the concerned LCRO)
4. Oath of Allegiance (one photocopy certified by the concerned LCRO)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
MICROFILM UNIT
Client requests a Certified Photocopies of attachments at CRS Central Outlet	1. Print and Sort AF by date of release, type of document, by year, province, and municipality		None Note: Processing fee for copy issuance of the PSA copy of the Certificate of Renunciation is being collected by the PSA CRS Outlet - East Avenue, Q.C.	1 hour per batch of 500 Application Forms	Librarian (Associate) Microfilm Unit Supervisor Microfilm Unit Chief, CRMD CRS Building, Quezon City
	2. Prepare transmittal of AFs and route to Legal Instruments Unit		None	5 minutes per request	Team Lead (Associate) Microfilm Unit Registration Officer II Supervisor, Microfilm Unit Chief, CRMD CRS Building, Quezon City
LEGAL INSTRUMENTS UNIT
	3. Receipt and “Scan In” the AF from Microfilm Unit		None.	1 minute per request	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	4. Retrieve the set of documents from archives		None	3 days	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	5. Photocopy the set of documents		None	5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	6. Stamp the photocopied document with “Certified True Copy”.			2 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	7. Prepare transmittal and transmit the documents to the Authorize Signatory			5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	8. Sign the documents and forward the documents the Releasing of the CRS Central Outlet			1 day	Registration Officer III and Registration Officer II CRS, CRMD
	9. Logged out as “completed” in the system			1 minute	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Option to Elect Philippine Citizenship (PSA CRS Outlet -East Avenue ONLY)

Processing of Permanent/Regular of Employee Monthly Payroll for Central Office

1. Processing of Permanent/Regular Employee Monthly Payroll for Central Office

Office or Division:	Finance and Administrative Service
Classification:	Complex
Type of Transaction:	G2G - Government to Government
Who may avail:	PSA Central Office regular officials and employees
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Remittances	Human Resources Division

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Receipt and control of signed payrolls	Prepare payroll 1.1 Update Salary, Location, Membership to PSEMCO, USE, Provident Fund · Salary · Payroll group · Provident Fund Membership · Philippine Statistics Employees MPC (PSEMCO) Membership · Union of Statistics Employees (USE) Membership	None	4 hours	Administrative Assistant II Administrative Officer IV
	1.2 Compute/Generate/Append appropriate Taxes, Premium Payments for GSIS, USE, Provident Fund, PhilHealth · Tax · PhilHealth · Pag-IBIG · GSIS · USE · Provident Fund	None	4 hours	Administrative Assistant II Administrative Officer IV
	1.3 Encode loan deductions (GSIS, Provident Fund, Pag-IBIG, Land Bank) · Pag-IBIG · GSIS · LandBank Loan · Other Deduction	None	5 hours	Administrative Officer IV Administrative Assistant II
	1.4 Extract net pay before PSEMCO deductions and e-mail to PSEMCO for billing	None	30 minutes	Administrative Officer IV Administrative Assistant II
	1.5. Re-compute/Upload USE deductions to HRD Payroll System	None	1 hour	Administrative Officer IV Administrative Assistant II
	1.6 Print the monthly payrolls	None	1 day	Administrative Officer IV Administrative Assistant II Administrative Aide VI
	1.7 Print the Remittance Reports	None	2 hours	Administrative Officer IV Administrative Assistant II Administrative Aide VI
	1.8 Sort and initial the monthly payrolls	None	5 hours	Administrative Officer IV Administrative Assistant II
	1.9 Review and sign the payrolls	None	1 day	Chief Administrative Officer
	1.10 Create Payroll Credit System Validation (PACSVAL)	None	30 minutes	Administrative Officer IV Administrative Assistant II
	1.11 Create/Save Offline Backup and .SNP files	None	1 hour	Administrative Officer IV Administrative Assistant II
	1.12 Release to Budget Division	None	10 minutes	Receipt and Control
	1.13 Receive complete set of payrolls	None	10 minutes	Receipt and Control
	1.14 Assign Obligation Request Status (ORS) of complete set of payrolls and print ORS	None	1 day	Administrative Officer IV
	1.15 Review and sign ORS and forward to FAS-OANS for signature	None	10 minutes	Chief Budget Office/Officer-in-Charge (Budget Division)
	1.16 Receive ORS and complete set of payrolls	None	10 minutes	Receipt and Control (FAS-OANS)
	1.17 Review and sign ORS	None	10 minutes	Assistant National Statistician for FAS
	1.18 Forward to Accounting Division	None	10 minutes	OANS-FAS Staff
	1.19 Receive complete set of payrolls	None	10 minutes	Receipt and Control (Accounting Division)
	1.20 Assign payroll number	None	1 day	Receipt and Control (Accounting Division)
	1.21 Verify attachments and computations in the payroll	None	3 days	Administrative Officer II
	1.22 Signing of payrolls by the Chief Accountant	None	1 day	Chief Accountant
	1.23 Forward to OANS-FAS for approval	None	10 minutes	Assistant National Statistician for FAS
	1.24 Receive payrolls	None	10 minutes	OANS-FAS staff
	1.25 Sign payrolls	None	1 day	Assistant National Statistician for FAS
	1.26 Forward to Cashier Section	None	10 minutes	Administrative Officer V (Cashier Section)
	1.27 Sign payrolls	None	1 day	Administrative Officer V (Cashier Section)
	1.28 Prepare and sign ADA	None	4 hours	Administrative Officer V (Cashier Section)
	1.29 Forward signed ADA to Accounting Division	None	10 minutes	Receipt and Control (Cashier Section)
	1.30 Receive signed ADA	None	10 minutes	Receipt and Control (Accounting Division)
	1.31 Sign ADA	None	10 minutes	Chief Accountant/Officer-in-Charge (Accounting Division)
	1.32 Forward ADA to OANS-FAS for approval	None	10 minutes	Receipt and Control (Accounting Division)
	1.33 Receive signed ADA	None	10 minutes	OANS-FAS Staff
	1.34 Approve ADA	None	10 minutes	Assistant National Statistician
	1.35 Forward approved ADA to Cashier Section	None	10 minutes	OANS-FAS Staff
	1.36 Transmit approved ADA to Landbank	None	2 hours and 10 minutes	Administrative Officer V (Cashier Section)
	1.37 Clear credited ADA to payroll account	None	1 day	Landbank
	TOTAL	None	15Days

Processing of Permanent/Regular of Employee Monthly Payroll for Central Office

Processing of Pre-Nuptial Agreement/Marriage Settlement and any modification thereof (PSA CRS Outlet -East Avenue ONLY)

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens(G2C)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Affidavit of Election of Philippine Citizenship (one photocopy certified by the concerned LCRO)		Concerned Local Civil Registry Office (LCRO)
2. Certificate of the Election of Philippine Citizenship (one original copy)
3. Un-annotated Certificate of Live Birth (one photocopy certified by the concerned LCRO)
4. Oath of Allegiance (one photocopy certified by the concerned LCRO)
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
MICROFILM UNIT
Client requests a Certified Photocopies of attachments at CRS Central Outlet	1. Print and Sort AF by date of release, type of document, by year, province, and municipality		None Note: Processing fee for copy issuance of the PSA copy of the Certificate of Renunciation is being collected by the PSA CRS Outlet - East Avenue, Q.C.	1 hour per batch of 500 Application Forms	Librarian (Associate) Microfilm Unit Supervisor Microfilm Unit Chief, CRMD CRS Building, Quezon City
	2. Prepare transmittal of AFs and route to Legal Instruments Unit		None	5 minutes per request	Team Lead (Associate) Microfilm Unit Registration Officer II Supervisor, Microfilm Unit Chief, CRMD CRS Building, Quezon City
LEGAL INSTRUMENTS UNIT
	3. Receipt and “Scan In” the AF from Microfilm Unit		None.	1 minute per request	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	4. Retrieve the set of documents from archives		None	3 days	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	5. Photocopy the set of documents		None	5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	6. Stamp the photocopied document with “Certified True Copy”.			2 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	7. Prepare transmittal and transmit the documents to the Authorize Signatory			5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	8. Sign the documents and forward the documents the Releasing of the CRS Central Outlet			1 day	Registration Officer III and Registration Officer II CRS, CRMD
	9. Logged out as “completed” in the system			1 minute	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Pre-Nuptial Agreement/Marriage Settlement and any modification thereof (PSA CRS Outlet -East Avenue ONLY)

Processing of Reconstruction of Civil Registry Documents

Reconstruction is the process wherein the local civil registrars may request certified true copies of civil registry records from the Civil Registrar General (CRG) files to reconstruct burned or destroyed civil registry records (Rule 16 of Administrative Order No. 1, Series of 1993).

Office or Division:	Civil Register Management Division
Classification:	Simple (Approval of Request only)
Type of Transaction:	Government-to-Government (G2G)
Who may avail:	Local Government Units (LGU)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Principal
Letter/email request from the concerned LGU/LCRO requesting for reconstruction process			From the concerned LGU/LCRO
Payment of Php5.00 per copy for regular reconstruction and Free of Charge for reconstruction during national/local calamity
Representative
2 or more Local Civil Registry Office (LCRO) personnel, civil registrar or staff
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT RECEIPT AND CONTROL UNIT
1. Request for Reconstruction of Civil Registry Documents	1. Receipt and control of documents.	None		5 minutes per document	Unisys Associate and COSW, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	2. Encode document through RCC and printing of transmittal.	None		1 hour per batch of 75 documents.	Unisys Associate and COSW, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Chief, CRMD 7^th Floor CRS Building
	3. Transmit the letter to office of the ANS 1.1 Route the letter to Microfilm Unit	None		5 minutes per batch of 32 documents	Unisys Associate, Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Supervisor Registration Officer III Document Receipt and Control Unit (DRCU) 3^rd Floor CRS Building Administrative Assistant II 8^TH Floor CRS Building Supervisor Registration Officer II Microfilm Unit, 6^th Floor CRS Building Chief, CRMD 7^th Floor CRS Building
MICROFILM UNIT
1. LGU/LCRO sends letter request to avail of reconstruction process at PSA	1. Receipt and control of letter request	None		5 minutes per letter request	Receipt & Control Staff Registration Officer II, Supervisor, Microfilm Unit, 6^th Flr. CRS Bldg. Chief, CRMD 7^th Flr., CRS Building, Quezon City ANS, CRS 8^th Flr., CRS Building, Quezon City
	2. Schedule the conduct of reconstruction process 3. Draft the reply to the letter request indicating the schedule of reconstruction. 4. Affix the initials in the draft letter	None		30 minutes per letter request
	5. Review the letter and affix initials	None		Within 15 minutes per letter request
	6. Review and sign the reply letter	None		Within 30 minutes per letter request
	7. Send the reply thru email, if available,	None		5 minutes per letter request
	8. Send hard copy via ordinary mailing thru PhilPost	None		30 minutes per letter request	CRS and GSD Personnel
CENTRAL ARCHIVES
1. LCRO personnel proceed to CRMD- Central Archives to conduct reconstruction	9. Provide the folders with the years and type of documents for reconstruction to the LCRO personnel (Central Archives)	None		15 minutes	Supervisor, Central Archives Chief, CRMD 7^th Flr., CRS Building, Quezon City
2. LCRO personnel photocopy the documents for reconstruction and return the same to the Archive Supervisor	10. Receipt and control of folders	None		5 minutes per folder	Central Archives Staff, Supervisor, Central Archives Chief, CRMD 7^th Flr., CRS Building, Quezon City
	11. Count the number of documents/records reconstructed	None		1 minute per 60 records
3. LCRO get a copy of the total number of the reconstructed civil registry documents	12. Prepare a billing statement of reconstruction of civil registry document	None		20 minutes	Supervisor, Microfilm Unit Chief, CRMD 7^th Flr., CRS Building, Quezon City
4. LCRO pay the amount of reconstructed documents	13. Issues the Official Receipt and Certificate of Appearance to the LCRO personnel	None		10 minutes	Admin Staff-Office of Asst. National Statistician (ANS) Assistant National Statistician 8^th Floor CRS Building

Processing of Reconstruction of Civil Registry Documents

Processing of Renunciation Requests (PSA CRS Outlet -East Avenue ONLY)

Renunciation is the voluntary act of an individual relinquishing Philippine citizenship manifested by swearing to an oath. These are filed at the Philippine Foreign Service Post (PFSP) and transmitted to the PSA through the Department of Foreign Affairs (DFA). Request for certified photocopies of the Renunciation are catered at PSA CRS Outlet in East Avenue only.

Office or Division:	Civil Register Management Division
Classification:	Complex
Type of Transaction:	Government-to-Citizens(G2C)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Certification of Renunciation of Philippine Citizenship		Department of Foreign Affairs (DFA)
2. List of individuals with dispatch number
3. Oath of renunciation, attached photocopy of cancelled Philippine Passport
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
MICROFILM UNIT
Client requests a Certified Photocopies of attachments at CRS Central Outlet	1. Print and Sort AF by date of release, type of document, by year, province, and municipality		None Note: Processing fee for copy issuance of the PSA copy of the Certificate of Renunciation is being collected by the PSA CRS Outlet - East Avenue, Q.C.	1 hour per batch of 500 Application Forms	Librarian (Associate) Microfilm Unit Supervisor Microfilm Unit Chief, CRMD CRS Building, Quezon City
	2. Prepare transmittal of AFs and route to Legal Instruments Unit		None	5 minutes per request	Team Lead (Associate) Microfilm Unit Registration Officer II Supervisor, Microfilm Unit Chief, CRMD CRS Building, Quezon City
LEGAL INSTRUMENTS UNIT
	3. Receipt and “Scan In” the AF from Microfilm Unit		None.	1 minute per request	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	4. Retrieve the set of documents from archives		None	3 days	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	5. Photocopy the set of documents		None	5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	6. Stamp the photocopied document with “Certified True Copy”.			2 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	7. Prepare transmittal and transmit the documents to the Authorize Signatory			5 minutes	COSW Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
	8. Sign the documents and forward the documents the Releasing of the CRS Central Outlet			1 day	Registration Officer III and Registration Officer II CRS, CRMD
	9. Logged out as “completed” in the system			1 minute	Uncon/MV Controller Legal Instruments Unit, CRMD, CRS Building, Quezon City Supervisor Legal Instruments Unit, CRMD, CRS Building, Quezon City Chief, CRMD, CRS Building, Quezon City
TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:7 WORKING DAYS

Processing of Renunciation Requests (PSA CRS Outlet -East Avenue ONLY)

Processing of Request for Endorsement (Foreign Documents)

Request for copy issuance of Report of Birth/Marriage/Death certificates yield negative results of verification in the CRS database and in the archives of the PSA. The client has already reported the said birth/marriage/death to the Philippine Foreign Post Service (PFSP).

Office or Division:	Civil Register Management Division
Classification:	Highly Technical
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government (G2G)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. PSA Negative Certification of the Report of Birth (ROB)/Report of Marriage (ROM)/Report of Death (ROD) 2. Xerox copy of the ROB/ROD/ROM (Optional) 3. Dispatch Reference Number (Optional)			PSA Personal copy DFA
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT PROCESSING UNIT
1. Client submits the requirements to Public Assistance Complaint Desk (PACD). 2. PACD receive request from the client for assistance in the securing copy issuance of ROB/ROD/ROM 3. PACD forward the request together with the requirements to the Document Processing Unit (DPU) for processing. 4. PACD provide the client telephone number of DPU for follow-up.	1. Receipt and control of the request together with the requirements from PACD. 2. Manual verification from Central Archives. 3. If found positive, retrieve the document and forward to PMU for scanning, (refer to page 11 of PMU Process) 4. If found negative, prepare letter request of endorsement to the DFA Consular Office Records Division for them to endorse said document to PSA.	None		30 minutes 4 hours (including travel time) 10 minutes	Administrative Assistant II, 3^rd Floor, Document Processing Unit (DPU) Supervisor, Registration Officer III, 3^rd Floor, Document Processing Unit (DPU) Chief, CRMD, 7^th Floor CRS Building, Quezon City
	5. Route letter request of endorsement to Division Chief for review and initials.	None		5 minutes	Administrative Assistant II, 3^rd Floor, Document Processing Unit (DPU) Supervisor, Registration Officer III, 3^rd Floor, Document Processing Unit (DPU) Chief, CRMD, 7^th Floor CRS Building, Quezon City
	6. Division Chief route letter to Assistant National Statistician (ANS) – Head of Service for signature	None		3 minutes	Division Chief CRMD 7^th Floor, CRS Building Assistant National Statistician, CRS 8^th Floor, CRS Building
	7. Prepare the request letter of endorsement ready for pick up by DFA personnel. 8. DFA personnel pick up the letter.	None		5 minutes	Administrative Assistant II, 8^th Floor, Office of the Assistant National Statistician (OANS) Supervisor, 8^th Floor, Office of the Assistant National Statistician (OANS)
PROCESSING TIME: 20 working days (feedback on status for those no received actions yet from DFA and PFSP) Upon receipt of the endorsed document from DFA, PSA will process for possible scanning and loading in the CRS database. The number of processing days will depend on the number of days the Philippine Foreign Service Post (PFSPs) and DFA complied with the requirements.

Processing of Request for Endorsement (Foreign Documents)

Processing of Request for Endorsement (Local Documents)

PSA request for endorsement for copies of Birth/Marriage/Death certificates resulting to Negative verification and/or with blurred or unreadable entries in the CRS database and in the archives.

Office or Division:	Civil Register Management Division
Classification:	Highly Technical
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government (G2G)
Who may avail:	All clients of legal age (18 years old and above)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
· PSA Negative Certification of Birth/Marriage / Death Certificate · Xerox copy of the Birth/Marriage/ Death Certificate (Optional)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
DOCUMENT RECEIPT AND CONTROL UNIT
1. Client submits the requirements to Public Assistance Complaint Desk (PACD). 2. PACD receive request from the client for assistance in the securing copy issuance of COLB/COD/COM 3. PACD forward the request together with the requirements to the Document Receipt and Control Unit (DRCU) for processing. 4. PACD provide the client telephone number of QVU for follow-up.	1. Receipt and control of the request together with the requirements from PACD. 2. Create transaction for COLB/COD/COM. 3. Printed application forms to the concerned unit (DPU, BMD, and Microfilm unit). 4. Route application form to Central Archives for manual verification. 4.1. If found positive but still blurred, issue feedback. 4.2. If found negative, issue feedback.	None	30 minutes Five (5) hours (including travel time)	Administrative Assistant II, 3^rd Floor, Document Processing Unit (DPU) Supervisor, Registration Officer III, 3^rd Floor, Document Processing Unit (DPU) Chief, CRMD, 7^th Floor CRS Building, Quezon City
PROCESSING TIME: 20 working days (feedback on status for those no received actions yet from LCRO) Upon receipt of the endorsed document, PSA will process for possible scanning and loading in the CRS database. The number of processing days will depend on the number of days the Local Civil Registrar complied the requirements.

Processing of Request for Endorsement (Local Documents)

Citizen's Charter
Civil Registration Concerns
- Central Citizen Charter
- Backend Citizen Charter
Feedback and Complaints
Certificate of Compliance

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Plan and Estimate QIS

Preparation of Registration Kits for the Institutional Based and Overseas PhilSys Registration

Processing and Scanning of Specimen Signature of LCRO and Shari’a Registrars and Authorized Personnel

Processing of Administrative Naturalization (PSA CRS Outlet – East Avenue ONLY)

Processing of Civil Registry Documents Received from Monthly Submissions from the Local Civil Registry Offices and Sharia Courts

Processing of Civil Registry Documents under Circular 91-6 (Physical Transfer of Document)

Processing of Contract of Service Worker (COSW) Bi-monthly Payrolls

Processing of Documents under Memorandum Circular 2010-04

Processing of Electronic Endorsement Documents thru Courier

Processing of Electronic Endorsement Documents thru Outlets

Processing of Erroneous Annotations under Exception Correction Form (ECF)

Processing of Leave Applications (Other Central Office operating units)

Processing of Leave Applications (within the Finance and Administrative Service)

Processing of Option to Elect Philippine Citizenship (PSA CRS Outlet -East Avenue ONLY)

Processing of Permanent/Regular of Employee Monthly Payroll for Central Office

Processing of Pre-Nuptial Agreement/Marriage Settlement and any modification thereof (PSA CRS Outlet -East Avenue ONLY)

Processing of Reconstruction of Civil Registry Documents

Processing of Renunciation Requests (PSA CRS Outlet -East Avenue ONLY)

Processing of Request for Endorsement (Foreign Documents)

Processing of Request for Endorsement (Local Documents)

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