This class includes :

Inbound call centers, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer request for assistance or address customer complaints.

Outbound call centers using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients.

This class includes the export of business process services that are not primarily delivered through live, spoken interaction by frontline customer-service agents directly to customers or clients