CO-FO
Central Office
Offices
Office of the National Statistician (ONS)
Services
Office of the National Statistician
Unit Division
Legal Service
Internal/External
External
Service Specifications
Action on Concerns Answered or Referred by Legal Service
The Legal Service immediately takes action upon receipt of PCC/CCB/8888 Complaints, ARTA Concerns, Legal Advice, Commendation, Follow-up, Request for Assistance or Inquiry either by responding or referring the concern to the service/unit of the PSA. The Legal Service is also mandated to verify/investigate complaints if the need for the same arises.
| Office or Division: | Legal Service | |||
| Classification: | Complex | |||
| Type of Transaction: | Government-to-Citizen (G2C) | |||
| Who may avail: | Public, Stakeholders and other government agencies | |||
| Requirements | Letter of Concern | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Transmittal of the 8888/PCC/CCB concern to the Legal Service | 1.1. Legal Service to accept the letter/acknowledge the email | None | 10 Minutes | Administrative Assistant |
| 1.2. Control and log the concern. | None | 10 Minutes | Administrative Assistant | |
| 1.3. Administrative Assistant will assess/route the same to the concerned Legal Assistant for further action, if necessary. | None | 20 Minutes | Administrative Assistant | |
1.4. Drafting of the letter reply for concerns addressed to the L S. Drafting of the Referral Letter for concerns involving other service or unit within PSA. | None | 3 days | Legal Assistant | |
| 1.5 Lawyer to review/comment the draft letter reply | None | 2 days | Lawyer | |
| 1.6 Endorsement of the letter reply to the Head of the Legal Service | None | 20 Minutes | Legal Assistant | |
| 1.7 Head of the Legal Service to review/ /comment/sign the draft letter reply | None | 1 day | Director of LS | |
| 1.8 Transmit the letter reply to the concerned agency or concerned citizen. Request agency or citizen to acknowledge and/or respond to the Feedback Form sent through email, sms or courier services. | None | 7 hours | Administrative Assistant | |
| Total | 6 Days and 8 Hours | |||
| Attachment | Size |
|---|---|
 Action on Concerns Answered or Referred by Legal Service |
276.88 KB |