Birth certificates are just a phone call away - NSO

Release Date: 

Tuesday, June 13, 2000

The National Statistics Office has announced that securing certifications of birth, death, marriage and no marriage from the agency can now be done with a simple phone call.

A person wanting any of the certifications need not go to the NSO, wain in line for hours to file a request and then go back to pick up the document, the agency said in a news release yesterday.

All that person has to do now is call up telephone number 737-1111, apply for the document through a customer care officer, take note of instructions on how to pay for the service, and the requested document will be delivered via LBC courier to the person's home seven working days later, according to the release.

NSO said the service, called NSO Helpline Plus, was available round-the-clock nationwide.

Calls to the Helpline from outside Metro Manila would incur the normal long distance charges for a call to Manila, it said.

It added that aside from enabling easy and hassle-free ordering of documents, NSO Helpline Plus also provided the public with a 24-hour access to information on civil registration guidelines and procedures, quick statistics and general information on the NSO.

With this new service, the NSO - which last year processed an average of 9,423 certificates per day - expected shorter queues at its offices and a more informed public, making for faster, more orderly transactions, the NSO said.