· PSA Negative Certification of Birth/Marriage / Death Certificate

· Xerox copy of the Birth/Marriage/ Death Certificate (Optional)

1. Client submits the requirements to Public Assistance Complaint Desk (PACD).

2. PACD receive request from the client for assistance in the securing copy issuance of COLB/COD/COM

3. PACD forward the request together with the requirements to the Document Receipt and Control Unit (DRCU) for processing.

4. PACD provide the client telephone number of QVU for follow-up.

1. Receipt and control of the request together with the requirements from PACD.

2. Create transaction for COLB/COD/COM.

3. Printed application forms to the concerned unit (DPU, BMD, and Microfilm unit).

4. Route application form to Central Archives for manual verification.

4.1. If found positive but still blurred, issue feedback.

4.2. If found negative, issue feedback.

30 minutes

Five (5) hours (including travel time)

Administrative Assistant II,

3^rd Floor, Document Processing Unit (DPU)

Supervisor,

Registration Officer III,

3^rd Floor, Document Processing Unit (DPU)

Chief, CRMD,

7^th Floor CRS Building, Quezon City

PROCESSING TIME: 20 working days (feedback on status for those no received actions yet from LCRO)

Upon receipt of the endorsed document, PSA will process for possible scanning and loading in the CRS database.

The number of processing days will depend on the number of days the Local Civil Registrar complied the requirements.