PSA Serbilis is an alternative channel for the acceptance of requests for the copy issuance of birth, death and marriage records and CENOMAR/Advisory on Marriages by visiting the website: www.psaserbilis.com.ph.
PSA entered into a Memorandum of Agreement with a private partner agency to enable its client to avail of its civil registry frontline services at the comfort of their homes or offices.
| Office or Division: | Civil Registration Services Division (CRSD) | |
| Classification: | Simple | |
| Type of Transaction: | Government-to-Business (G2B) | |
| Who may avail: | Unisys Managed Services Corporation | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| Confirmation/Validation of Payment | Unisys Managed Services Corporation | |
| Batch Files of requests received from its clients | www.psaserbilis.com.ph | |
| Transmittal Report for copy issuance of civil registry documents and request for CENOMAR | www.psaserbilis.com.ph | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Inform the PSA Serbilis Outlet about the completion of payment validation. | 1.1 Accept the confirmation call for the payment validation. | Total Fee: (For Copy issuance of Birth, Death, Marriage Certificates)[1] Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax: -Php 30.00 Total Fee: (For CENOMAR/Advisory on Marriages)[2] Php 210.00 per copy Breakdown: Processing Fee: -Php 180.00 Documentary Stamp Tax: -Php 30.00 | 15 minutes | Collecting Officer, PSA Serbilis Outlet Team Leader, PSA Serbilis Outlet Outlet Supervisor, PSA Serbilis Outlet or Chief CRSD |
| 2. Submit Batch Files electronically to PSA Serbilis Outlet. | 2.1 Retrieve Batch Files electronically and print the transmittal report of paid online transactions. 2.2 Generate Official Receipts (ORs) per Batch Files. 2.3 Distribute to the Request Service Officers (RSOs) the transmittal for verification in the Civil Registry System (CRS) database. | None | 2 hours | Collecting Officer, PSA Serbilis Outlet Team Leader, PSA Serbilis Outlet Outlet Supervisor, PSA Serbilis Outlet or Chief, CRSD |
| 3. Wait for the schedule of release. | 3.1 Verify from the CRS database the request on the basis of details that has been filled up by the client thru online application. 3.1.1 Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 3.1.2 For CENOMAR request, conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-64 dated 3.2 Print the results of the verification of the requests in CRS Security Paper (SECPA). 3.3 Control the printed documents in SECPA using the QMS Releasing Manager application. 3.4 Match and sort the printed documents in SECPA with the corresponding OR and transmittal report. 3.5 Prepare the documents ready for release for pick up by the authorized representative/ liaison officer of Unisys Managed Services Corp. | None | 4 hours Reminder: § Processing time maybe extended depending on the result of verification from the System. | Request Service Officers, PSA Serbilis Outlet Barcode Controller, PSA Civil Registry PSA Serbilis Outlet Sorter/Matcher, PSA Serbilis Outlet Team Leader, PSA Serbilis Outlet Outlet Supervisor, PSA Serbilis Outlet or Chief, CRSD |
4.1 Authorized representative/ liaison officer of Unisys Managed Services Corp. to claim the documents at the CRS Bldg. 4.2 Check and acknowledge the receipt of the documents. | 4.1 Release the document in SECPA. 4.2 Remind the authorized representative/ liaison officer of Unisys Management Services Corp. to check and to acknowledge receipt of the documents in SECPA. | None | 1 hour and 45 minutes | Team Leader, PSA Serbilis Outlet Outlet Supervisor, PSA Serbilis Outlet or Chief, CRSD |
| TOTAL PROCESSING TIME:EIGHT (8) HOURS | ||||
3Unisys Management Services Corp. thru its accredited banks/payment center, charges a total amount of Php330.00 from its clients per copy of Birth, Marriage, Death document requested from PSA to include payment for its Service Fee and door-to-door delivery (Php175.00)
4Unisys Management Services Corp. thru its accredited banks/payment center, charges a total amount of Php430.00 from its clients per copy of CEMAR/CENOMAR requested from PSA to include payment for its Service Fee and door-to-door delivery (Php220.00).
