CO-FO
Central Office
Offices
Censuses and Technical Coordination Office
Services
Information Technology and Dissemination Service
Unit Division
Knowledge Management and Communications Division
Internal/External
External
Service Specifications
Provide library services to walk-in researchers of readily available data/statistics
As the agency’s information hub, KMCD manages the Information Center or Library for walk-in applicants on provision of printed publications, journals, and other statistical data. It also includes management of the Data Enclave Center that provides onsite access to firm level data.
| Office or Division: | Knowledge Management and Communications Division | |||
| Classification: | Simple | |||
| Type of Transaction: | G2C - Government to Citizen | |||
| Who may avail: | All | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| One (1) Valid ID / Registration Card | Government Agencies, Non-Government Organizations, Private entities, Academe | |||
| Accomplished Client Service Form (CSF) | Online /Officer-of the Day’s table | |||
| Request letter signed by the head of the company/college/university (if necessary) | Government Agencies, Non-Government Organizations, Private entities, Academe | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Registers at the Security Guard’s (SG) logbook and presents Valid ID/Registration Card (CVEA lobby) | 1. SG issues visitor’s pass | None | 1 Minute | Security Guard on duty |
| 2. Proceed to the library and registers at the researcher’s logbook/e-Registration system | 2. Request to fill-out CSF | None | 1 Minute | Admin Asst. III/Officer of the Day/Librarian |
| 3. Filled-out the Client Service form (CSF) and presents to the library staff | 3. Assess the request. For requested statistical data that are not available in KMCD and PSA, advise the researcher to register or send request to e-FOI | None | 1 Minute | Admin Asst. III/Officer of the Day/Librarian |
| 4. Proceed to the computer’s desk for browsing or go to the bookshelves and look for the needed books/ publications | 4. Assists the researchers and provides the requested data/statistics/ publication if it is readily available in the library 4.1 May allow the researcher to photocopy or take a picture of the statistical tables from the printed publication or PC monitor | None | 5 Minutes | Admin Asst. III/Officer of the Day/Librarian |
| 5. Fill-out the Customer Satisfaction Survey form (online/printed) | 5. Receive and file the filled-out CSF for tabulation | None | 1 Minute | Admin Asst. III |
| 6. Surrender the visitor’s pass to the SG (CVEA lobby) | 6. Return the Valid ID/ Registration | None | 1 Minute | Security Guard on duty |
| TOTAL: | None | 10 Minutes | ||
| Attachment | Size |
|---|---|
 Provide library services to walk-in researchers of readily available data/statistics |
95.25 KB |