7. Provision of Technical Support to Field Offices for Registration ID Checking and Investigation
This process is limited to addressing issues related to Registration ID errors encountered by PhilSys Operations - Information Systems Analysts when uploading packets on the Registration Client.
| Office or Division: | Infrastructure and Systems Management Division | |
| Classification: | Highly Technical | |
| Type of Transaction: | G2G - Government to Government | |
| Who may avail: | PSA Field Offices | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| Failed_RIDs_For_Investigation_PCO_Temple.xlsx | PhilSys tracking system | |
Matrix ticket filed with the following details: a. Template Name b. Tracker RID Checking c. Issue Title: Province Name –RID Checking – (Date Filed [DD MMM YYY]) d. Issue Body <Explain the RIDs intended for checking> | PhilSys tracking system | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. File ticket request through PhilSys IT Support Ticketing webpage. | 1.1. Acknowledge the request and validate the data based on the prescribed format. | None | 5 minutes | Information Systems Analyst I/ Computer Maintenance Technologist I |
| None | 1.2. Process the request. | None | 1 minute Note: Processing time may vary depending on the number of Registration IDs (RIDs) 1 RID=1 minute | Information Systems Analyst I/ Computer Maintenance Technologist I |
| None | 1.3. Fill out the result in the provided template. | None | 2 minutes | Information Systems Analyst I/ Computer Maintenance Technologist I |
| 2. Receive the result. | 2.1. Send the result to the requesting Provincial Statistical Office. | 1 minute | Information Systems Analyst I/ Computer Maintenance Technologist I | |
| TOTAL: | None | 9 minutes | ||
| Attachment | Size |
|---|---|
 Provision of Technical Support to Field Offices for Registration ID Checking and Investigation |
321.49 KB |