CO-FO
Central Office
Offices
Philsys Registry Office
Services
Systems and Information Security Service
Unit Division
Infrastructure and System Management Division
Internal/External
Internal
Service Specifications
Request for Account Deactivation for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud)
b. Request for Account Deactivation for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud)
| Office or Division: | Infrastructure and Systems Management Division | |
| Classification: | Complex | |
| Type of Transaction: | G2G – Government to Government | |
| Who may avail: | PhilSys Registry Office | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
1. Ticket Request for Account Deactivation with the following details: a. Template Name: Account Deactivation b. Tracker: PhilSys Account Deactivation c. Issue Title: [PSO/Division Name]-[Full Name] d. Issue Body: - Full Name - System - End Date/Late Working day | PhilSys tracking system | |
| 2. Accomplished PhilSys Account Form (PARF) | Infrastructure and Systems Management Division through the PhilSys tracking system | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Submit a request through the PhilSys IT Support Ticketing webpage. | 1.1. Acknowledge receipt of the request. | None | 5 minutes | Computer Maintenance Technologist I |
| 2. Download, accomplish, and submit the approved PARF. | 2.1. Receive and print the approved PARF. | None | 1 minute | Computer Maintenance Technologist I |
| None | 2.2. Check the completeness and assess the accuracy of the information in the PARF. Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/ completion. | None | 3 minutes | Information Systems Analyst II/ Computer Maintenance Technologist II |
| None | 2.3. Endorse the PARF to the Division Chief. | None | 1 minute | Administrative Assistant |
| None | 2.4. Approve/ disapprove the received PARF and return the form to the AA for disseminati-on. Note: If the request is disapproved, return the form to the requestor via email | None | 4 minutes | Information Technology Officer II/III |
| None | 2.5. Distribute the approved PARF to designated personnel for deactivation. | None | 1 minute | Administrative Assistant |
| 2.6. Deactivate the account. | None | 3 minutes | Computer Maintenance Technologist I/II / Information Systems Analyst I/II | |
| 3. Receive the notification that the account has been deactivated. | 3.1. Send notification through the email of the requestor’s supervisor/ authorized staff that the account has been deactivated. | None | 5 minutes | Computer Maintenance Technologist I |
| None | 3.2. Close the Job Ticket. | None | 1 minute | Computer Maintenance Technologist I |
| TOTAL: | None | 24 minutes | ||
