Request for Password Reset for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud)

CO-FO
Central Office
Offices
Philsys Registry Office
Services
Systems and Information Security Service
Unit Division
Infrastructure and System Management Division
Internal/External
Internal
Service Specifications
Request for Password Reset for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud)

c. Request for Password Reset for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud)

Office or Division:Infrastructure and Systems Management Division
Classification:Complex
Type of Transaction:G2G – Government to Government
Who may avail:PhilSys Registry Office
CHECKLIST OF REQUIREMENTSWHERE TO SECURE

Ticket request for Password Reset with the following details:

  1. Template Name: Password Reset
  2. Tracker: Password Reset
  3. Issue Title: [PSO/Division Name]-[Full Name]
  4. Email Address
  5. System Name
PhilSys tracking system
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit a request through PhilSys IT Support Ticketing webpage.1.1. Acknowledge receipt of the request.None5 minutesComputer Maintenance Technologist I
None1.2. Validate the information received and provide appropriate action for the request.None3 minutesComputer Maintenance Technologist I/II / Information Systems Analyst I/II
2. Receive the login credentials.

2.1. Send the login credentials to the email address of provided in the PARF.

For Matrix:

Sending of login credentials is system automated.

None2 minutesComputer Maintenance Technologist I
3. Access the system using the received credentials.3.1. Close the Job Ticket.None1 minuteComputer Maintenance Technologist I
TOTAL:None11 minutes 
Attachment Size
PDF Request for Password Reset for PhilSys Accounts (Digital Card Service, Matrix System, PhilSys Cloud) 329.07 KB