Request for the Resetting of Password of Virtual Private Network Access of PSA Personnel

CO-FO
Central Office
Offices
Philsys Registry Office
Services
Systems and Information Security Service
Unit Division
Infrastructure and System Management Division
Internal/External
Internal
Service Specifications
Request for the Resetting of Password of Virtual Private Network Access of PSA Personnel

c. Request for the Resetting of Password of Virtual Private Network Access of PSA Personnel

Office or Division:Infrastructure and Systems Management Division
Classification:Complex
Type of Transaction:G2G - Government to Government
Who may avail:PhilSys Registry Office
CHECKLIST OF REQUIREMENTSWHERE TO SECURE

Ticket Request for Password Reset with the following details:

  1. Template Name: Password Reset
  2. Tracker: Password Reset
  3. Issue Title: [PSO/Division
  4. Name]- [Full Name]
  5. Email Address
  6. System Name
PhilSys tracking system
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit a request through PhilSys IT Support Ticketing webpage.1.1. Acknowledge receipt of the request.None5 minutesComputer Maintenance Technologist I
None1.2. Validate the information received and provide appropriate action for the request.None3 minutes

Computer Maintenance Technologist I/II

/ Information Systems Analyst I/II

2. Receive the login credentials.2.1. Send the login credentials through the registered email address.None2 minutesComputer Maintenance Technologist I
3. Access the system using the credentials sent to them.3.1. Close the Job Ticket.None1 minuteComputer Maintenance Technologist I
TOTAL:None11 minutes 
Attachment Size
PDF Request for the Resetting of Password of Virtual Private Network Access of PSA Personnel 322.23 KB