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CO-FO
Central Office
Offices
Civil Registration and Central Support Office
Services
Civil Registration Service
Unit Division
Civil Register Management Division
Internal/External
External
Service Specifications
Resolution of Problem Documents (from the Monthly Report)

Documents pulled out by quality controller from folio due to  
●    No signature of LCR 
●    Same registry number with other documents registered 
●    Out of range of registry number 
●    Different person encoded in DVSS datafiles 
●    No registry number

Documents under the above conditions are pull out from the batch/folio and to be coordinated with the concerned Local Civil Registrar for validation.

Office or Division:Civil Register Management Division
Classification:Highly Technical
Type of Transaction:Government-to-Citizens (G2C), Government to Government (G2G)
Who may avail:PSO, LCR
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
DOCUMENT PROCESSING UNIT  
 1. Encode details of the document in Excel files (control)None1 hour per batch of 80 documents

Document Controller (COSW)

DPU, CRMD

3rd Floor, CRS Building

Supervisor

DPU, CRMD

3rd Floor, CRS Building

 2. Coordinate with Provincial Statistical Officer and Local Civil Registrar thru e-mailNone1 hour per batch of 35 e-mails to PSO/LCRO

COSW

DPU, CRMD

3rd Floor, CRS Building

Supervisor

DPU, CRMD

3rd Floor, CRS Building

Upon receipt of the compliance to the feedback/status of the documents, the DPU will process for possible scanning and loading in the CRS database.

The number of processing days from the time DPU informed the PSO/LCRO through email and the availability of the document for copy issuance in the Outlets will depend on the number of days the Local Civil Registrar complied the requirements.

 1. Retrieve the original documents submitted and match with the complianceNone1 hour per batch of 20 documents

Document Controller (COSW)

DPU, CRMD

3rd Floor, CRS Building

Supervisor

DPU, CRMD

3rd Floor, CRS Building

 2. Evaluate documents submitted by PSO/LCRNone1 hour per batch of 20 documents

Document Controller (COSW)

DPU, CRMD

3rd Floor, CRS Building

Supervisor

DPU, CRMD

3rd Floor, CRS Building

 3. Route to PMU for final evaluation, scanning and loading in the CRS databaseNone30 minutes

Document Controller (COSW)

DPU, CRMD

3rd Floor, CRS Building

Supervisor

DPU, CRMD

3rd Floor, CRS Building

Note: Scanning and loading in the database is discussed in the Process Flow of Electronic Endorsements