Civil Registration

Customer Satisfaction Survey - December 2006

Customer satisfaction rating in December 2006 increased by about 12 percentage points to 73.8 percent from 62 percent in September 2006. It was 65.2 percent in June 2006. This rating is lower by five percentage points than a year ago in December 2005 with 78.8 percent. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

Customer Satisfaction Survey - December 2008

In December 2008, the number of satisfied NSO clients increased by about 8 percentage points to 66.9 percent from 59.0 in September 2008. Moreover, Satisfaction ratings in March and June of 2008 were registered at 58.0 and 70.4 percent, respectively. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

Customer Satisfaction Survey - March 2006

The number of clients who were either satisfied or very satisfied with NSO?s civil registry services in March 2006 decreased by 18.6 percentage points to 60.2 percent from 78.8 percent in December 2005. This is the first Customer Satisfaction Survey (CSS) period that registered a decrease since June 2005, and the biggest decline between two consecutive survey periods. This rating was lower than a year ago in March 2005 with 64 percent.

Customer Satisfaction Survey - December 2005

he number of clients who were either satisfied or very satisfied with NSO's civil registry services in December 2005 increased to 78.8 percent from 68 percent in September 2005. This was the second consecutive Customer Satisfaction Survey (CSS) period that registered an increasing satisfaction rating from a continued decline from 80 percent in September 2004 to 60 percent in June 2005. The 10 percentage points increase for the period was the highest since March 2004. In December 2004, satisfaction was reported at 75 percent.

Customer Satisfaction Survey - March 2009

In March 2009, three out of five NSO clients or 59.6 percent are satisfied with the service provided to them. This figure was lower by 7.3 percentage points from 66.9 percent mark in December 2008. Satisfaction rating in the same month a year ago was at 58.0 percent. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

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