Civil Registration

Customer Satisfaction Survey - June 2010

In June 2010, the number of satisfied NSO clients showed an increase of about 2.7 percentage points to 72.1 percent from 69.4 in March 2010. Moreover, Satisfaction ratings in September and December of 2009 were registered at 69.1 percent and 76.6 percent, respectively. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

Customer Satisfaction Survey - September 2005

The number of clients who were either satisfied or very satisfied with NSO's civil registry services in September 2005 increased to 68 percent from 59.6 percent in June 2005. It was the first increase in satisfaction rating since a year ago in September 2004 when it was reported at 79.9 percent. Satisfaction rating decreased in the last three rounds of the Customer Satisfaction Survey (CSS) by as much as 20 percentage points.

Customer Satisfaction Survey - December 2010

The results of December 2010 round of customer satisfaction survey showed that satisfied NSO clients reached 81.9 percent. This figure is about 4.3 percentage points higher than the 77.6 percent rate registered in September 2010. Satisfaction ratings in March and June of 2010 were posted at 69.4 percent and 72.1 percent, respectively. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

Customer Satisfaction Survey - June 2011

The satisfaction rating in June 2011 stood at 71.8 percent, a slight differential of 0.2 percentage point from previous quarter's rate of 72.0 percent. According to the results of the June 2011 survey round, the NSO's civil registry services at this period received almost the same level of satisfaction rating (72.1 percent) from its clients in the same period last year (June 2010). The Satisfaction ratings in September and December 2010 were registered at 77.6 percent and 81.9 percent, respectively. Satisfaction rating is measured as the percentage of clients surveyed during the reference period who were either satisfied or very satisfied with NSO's civil registry services.

Customer Satisfaction Survey - September 2004

Four out of five (79.9%) of NSO's clients were either satisfied or very satisfied with its civil registry services in September this year. This was the result of the September 2004 round of the Customer Satisfaction Survey (CSS). This was nine percentage points higher than a year ago at 71 percent in September 2003. It was 71 percent in June 2004, during the second quarter round of the CSS.

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