Civil Registration

NSO and Unisys launch project to improve issuance of NSO documents

June 28, 2000

PRESIDENT Joseph Estrada was the guest of honor in the launching of the Civil Registration System Information Technology Project held in Malacañang recently. CRS-ITP is an undertaking of the National Statistics Office in partnership with Unisys, Philippines. It is targeted at improving the issuance of copies of certifications of birth, death, marriage and other similar documents.

Customer Satisfaction Survey - March 2011

A huge increase in the volume of transactions processed for the month of March 2011 pulled down satisfaction rating to 72 percent. According to the results of the March 2011 survey round, the latest satisfaction rating is about 9.9 percentage points below the 81.9 percent rate recorded in December last year. Satisfaction ratings in June and September 2010 were registered at 72.1 percent and 77.6 percent, respectively. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

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