Customer Satisfaction

Customer Satisfaction Survey - June 2005

Satisfaction rating dropped to a three year low

Satisfaction rating dropped to a three year low The number of clients who were either satisfied or very satisfied with NSO's civil registry services in June 2005 continued to drop to 59.6 percent from 63.5 percent in March 2005. It decreased by about 15 percentage points in just six months since December 2004 when satisfaction rating was at 74.8 percent.

Customer Satisfaction Survey - December 2012

The proportion of satisfied clients increased to 79.8 percent based from the results of December 2012 customer satisfaction survey round. The overall proportion of satisfied clients during the period posted an increase of 9.2 percentage points to 79.8 percent from 70.6 percent registered last September 2012. The satisfaction rating in the same period last year was about the same, 80 percent. Satisfaction rating is measured as the percentage of clients surveyed during the reference period who were either satisfied or very satisfied with NSO’s civil registry services.

Customer Satisfaction Survey - June 2002

The National Statistics Office (NSO), responding to President Arroyo's commitment to speed up transactions with government agencies, significantly increased the number of clients it served within the day they requested for their documents and brought its services closer to the citizenry, through the implementation of the Civil Registry System Information Technology Project (CRS-ITP).

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