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CO-FO
Central Office
Offices
Philsys Registry Office
Services
Use Case Development and Management Service
Unit Division
Social Protection Use Cases Division
Internal/External
External
Service Specifications
Responding to PhilSys-related Inquiries/Concerns of Social Protection Programs/Agencies

This process involves responding to any PhilSys-related inquiries or concerns of the interested relying parties or agencies providing social protection services.

Office or Division:Social Protection Use Cases Division
Classification:Complex
Type of Transaction:

 G2G - Government to Government;

 G2C - Government to Citizens;

 G2B - Government to Business

Who may avail:Government or Private entities/Individuals with Social Protection concerns
CHECKLIST OF REQUIREMENTSWHERE TO SECURE

1. Email message to the email address spucd.staff@psa.gov.ph; or

2. Viber message; or

3. Short Message Service (SMS); or

4. Call.

Requesting Government or Private entities/Individuals with Social Protection concerns
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE

1. Send queries/

Concerns.

1.1. Acknowledge the concerns received.None1 day

Project Development Assistant/

Information System Analyst I/

Project Development Officer I/II/III/V

None1.2. Respond or forward the concerns to the Division Chief.None3 days

Project Development Assistant/

Information System Analyst I/

Project Development Officer I/II/III/V

2. Receive the response.2.1. Respond to the concerns of the requesting party.None1 day

Project Development Assistant/

Information System Analyst I/

Project Development Officer I/II/III/V

TOTAL:None5 days